ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes. Leaving the question How can I structure my organization to most effectively support ITIL Service Management? This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.
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Book Description The Stationery Office, 2009. Paperback. Book Condition: New. Bookseller Inventory # P11011331096X
Book Description The Stationery Office, 2009. Paperback. Book Condition: New. Bookseller Inventory # DADAX011331096X
Book Description The Stationery Office/Tso, 2008. Paperback. Book Condition: Brand New. 110 pages. 8.50x8.50x0.25 inches. In Stock. Bookseller Inventory # 011331096X