"The Continual Service Improvement Key Element Guide" is a handy reference guide to the core Continual Service Improvements publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the "Key Element Guide" is to provide an overview of the principles, objectives, key elements of Continual Service Improvement.It discusses key terms and fundamental concepts used in ITIL. It provides guidance on other ITIL publications and links to external practice, frameworks and standards. It is produced in conjunction with itSMF and endorsed by IPESC. This Key Element Guide is only available as a pack of ten. Individual copies are not available from TSO.
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Gary Case and George Spalding
"About this title" may belong to another edition of this title.
Book Description Stationery Office Books. Book Condition: New. New. This set of books is brand new!. Bookseller Inventory # Z1-G-008-01015