Key Element Guide Continual Service Improvement: The Official Pocketbook

 
9780113310746: Key Element Guide Continual Service Improvement: The Official Pocketbook

"The Continual Service Improvement Key Element Guide" is a handy reference guide to the core Continual Service Improvements publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the "Key Element Guide" is to provide an overview of the principles, objectives, key elements of Continual Service Improvement.It discusses key terms and fundamental concepts used in ITIL. It provides guidance on other ITIL publications and links to external practice, frameworks and standards. It is produced in conjunction with itSMF and endorsed by IPESC. This Key Element Guide is only available as a pack of ten. Individual copies are not available from TSO.

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About the Author:

Gary Case and George Spalding

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Great Britain. Office of Government Commerce
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ISBN 10: 0113310749 ISBN 13: 9780113310746
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