Key Element Guide Continual Service Improvement: The Official Pocketbook (Pack of 10)

 
9780113310746: Key Element Guide Continual Service Improvement: The Official Pocketbook (Pack of 10)

The Continual Service Improvement Pocketbook is a handy reference guide to the core Continual Service Improvements publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the principles, objectives, key elements of Continual Service Improvement.

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About the Author:

Gary Case and George Spalding

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Great Britain. Office of Government Commerce
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ISBN 10: 0113310749 ISBN 13: 9780113310746
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