Key Element Guide Service Transition: The Official Pocketbook

 
9780113310722: Key Element Guide Service Transition: The Official Pocketbook

"The Service Transition Key Element Guide" is a handy reference guide to the core Service Transition publication. It discusses ITIL and its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the "Key Element Guide" is to provide an overview of the principles, objectives, key elements of Service Transition.It discusses key terms and fundamental concepts used in ITIL. It discusses the Service Transition Process Elements and the Service Management Knowledge system. It is developed in conjunction with itSMF and endorsed by IPESC. This "Key Element Guide" is only available as a pack of ten. Individual copies are not available for TSO.

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About the Author:

Shirley Lacy and Ivor Macfarlane

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Great Britain. Office of Government Commerce
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ISBN 10: 0113310722 ISBN 13: 9780113310722
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