"The Service Transition Key Element Guide" is a handy reference guide to the core Service Transition publication. It discusses ITIL and its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the "Key Element Guide" is to provide an overview of the principles, objectives, key elements of Service Transition.It discusses key terms and fundamental concepts used in ITIL. It discusses the Service Transition Process Elements and the Service Management Knowledge system. It is developed in conjunction with itSMF and endorsed by IPESC. This "Key Element Guide" is only available as a pack of ten. Individual copies are not available for TSO.
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Shirley Lacy and Ivor Macfarlane
"About this title" may belong to another edition of this title.
Book Description Stationery Office Books. Book Condition: New. New. This set of books is brand new!. Bookseller Inventory # Z1-G-008-01017