Key element guide service transition (pack of 10 copies): The Official Pocketbook

 
9780113310722: Key element guide service transition (pack of 10 copies): The Official Pocketbook

The Service Transition Pocketbook is a handy reference guide to the core Service Transition publication. It discusses ITIL and its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the principles, objectives, key elements of Service Transition

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About the Author:

Shirley Lacy and Ivor Macfarlane

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Great Britain. Office of Government Commerce
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ISBN 10: 0113310722 ISBN 13: 9780113310722
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