ITIL small-scale implementation - Softcover

Taylor, Sharon; OGC - Office Of Government Commerce; Macfarlane, Ivor

9780113309801: ITIL small-scale implementation

Softcover

ISBN 10: 0113309805 ISBN 13: 9780113309801

Publisher: Stationery Office, 2006

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Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741)

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Synopsis:

"Small-Scale Implementation" was written for small organisations examining the quality of their IT service management and either adopting or considering ITIL[registered]. The guidance in ITIL[registered] is equally as applicable to small organisations as it is to large multi-national companies, but applying it on a small scale is helped by some adaptation and a pragmatic focus. This publication does not assume the reader is familiar with all the detail of the core ITIL[registered] books, but has an awareness of the terms and approaches suggested by ITIL[registered]. Therefore, while everything in this publication is intended to be useful to those delivering services in small organisations, much of the content will apply whatever the size, circumstance, or situation. Sometimes referred to as 'ITIL[registered] Lite', this approach is not about which parts of ITIL[registered] are appropriate, but rather an adapted ITIL[registered] approach to delivering an improved service, using all aspects of the guidance tailored to the smaller implementation. This publication addresses the different service management challenges faced by smaller organisations.

Armed with the ideas presented in this publication, readers will be able to adapt the ITIL[registered] guidance to deliver benefits in their own, unique, small implementations. The International ITSMF organisation, through its International Publications Executive Sub-Committee (IPESC), comprised of members from all ITSMF chapters around the world, has given formal ITSMF International endorsement to this publication. It supersedes "IT Infrastructure Library" practices in small IT units (ISBN 0113306741).

About the Author:

Ivor Macfarlane and Sharon Taylor

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