Aimed at organizations involved with, or contemplating an approach to, IT service management, this is a set of ten case studies related to IT service management as contained in the IT infrastructure library. They have been selected to illustrate the solution of problems encountered when implementing certain elements of IT service management in a live situation, and reflect the different organizations who have prepared them.
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Book Description Stationery Office Books, 1996. Paperback. Book Condition: New. New item. Bookseller Inventory # QX-133-86-6154106