IT Service Management Case Studies (IT Infrastructure Library)

 
9780113306763: IT Service Management Case Studies (IT Infrastructure Library)

Aimed at organizations involved with, or contemplating an approach to, IT service management, this is a set of ten case studies related to IT service management as contained in the IT infrastructure library. They have been selected to illustrate the solution of problems encountered when implementing certain elements of IT service management in a live situation, and reflect the different organizations who have prepared them.

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Central Computer & Telecommunications Agency
Published by Stationery Office Books (1996)
ISBN 10: 0113306768 ISBN 13: 9780113306763
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Book Description Stationery Office Books, 1996. Paperback. Book Condition: New. New item. Bookseller Inventory # QX-133-86-6154106

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