This text has been written for those people working with ITIL ideas in small IT units. It considers the underlying differences between working in small and large units, and offers advice on adapting ITIL guidance and in combining roles to suit small staff numbers. The content sets out to cover the whole range of ITIL as it applies to small units at a high level, concentrating in more detail on aspects which can be constructively adapted to the smaller environment.
"synopsis" may belong to another edition of this title.
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