Customer care is an important issue for businesses. All customers, however long-standing, have the choice of whether or not to stay loyal. This book shows how companies can deliver first time, find out what customers want and educate customers into getting the best service for themselves.
"synopsis" may belong to another edition of this title.
Book Description CENTURY, LONDON, 1991. Paperback. Book Condition: New. book. Bookseller Inventory # 91748445