The Golden Rules of Customer Care: How to Turn That One-time Buyer into a Lifetime Customer - Softcover

Carl Sewell; Paul B. Brown

Softcover

ISBN 10: 0091748445 ISBN 13: 9780091748449

Publisher: Century, London, 1991

Synopsis

RO60064074. THE GOLDEN RULES OF CUSTOMER CARE. 1991. In-8. Broché. Etat d'usage, Couv. légèrement passée, Dos plié, Intérieur frais. 175 pages. Texte en anglais.. . . . Classification Dewey : 658-Gestion des entreprises privées et publiques

About this title

Synopsis:

Customer care is an important issue for businesses. All customers, however long-standing, have the choice of whether or not to stay loyal. This book shows how companies can deliver first time, find out what customers want and educate customers into getting the best service for themselves.

About this edition

• Publisher: Century, London
• Publication date: 1991
• ISBN 10: 0091748445
• ISBN 13: 9780091748449
• Binding: Paperback
• Number of pages: 175