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Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.
It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begins to focus much more explicitly on a variety of HR policies and practices such as:
. Recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising
. Legislation and equal opportunities: illegal discrimination and managing diversity
. Staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse
. Remuneration strategies in the industry: the 'cafeteria award' approach, minimum wage and tipping
Human Resource Management for the Hospitality and Tourism Industries is illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice - boxed examples, reflective review questions, web links' discussion questions and further reading.
Accompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion.
An integrated look at HRM policies and practices in the tourism and hospitality industries
A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration
International examples showcase good practice in a variety of organisations, such as Prêt a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs
It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begins to focus much more explicitly on a variety of HR policies and practices such as:
. Recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising
. Legislation and equal opportunities: illegal discrimination and managing diversity
. Staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse
. Remuneration strategies in the industry: the 'cafeteria award' approach, minimum wage and tipping
Human Resource Management for the Hospitality and Tourism Industries is illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice - boxed examples, reflective review questions, web links' discussion questions and further reading.
Accompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion.
"synopsis" may belong to another edition of this title.
About the Author:
Dennis Nickson is Head of the Department of Human Resource Management, University of Strathclyde, UK.
"About this title" may belong to another edition of this title.
- PublisherRoutledge
- Publication date2012
- ISBN 10 0080966489
- ISBN 13 9780080966489
- BindingPaperback
- Edition number2
- Number of pages368
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Human Resource Management For The Hospitality And Tourism Industries
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Human Resource Management for Hospitality and Tourism Industries
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Book Description Paperback. Condition: new. Paperback. This textbook explores the policies and practices employed in the management of people working in the tourism, hospitality and events industries. It considers the nature of these industries and the varied approaches that organizations take with the handling of matters such as recruitment, health and welfare and remuneration. This book is enriched with topical case studies that describe and illustrate the human resource management behaviour of airlines, hotel chains and other international companies in the sector, providing real world industry perspective. With a clear, reader friendly layout containing chapter outlines and objectives and examples of best practice, this is the ideal guide to HRM for any student on a hospitality, tourism or related course. This book takes an integrated look at existing human resource management (HRM) policies and practices in the tourism and hospitality industries. Utilizing existing HRM theory and practice, tourism and hospitality industries are put into context, by considering the specific employment practices of these industries, such as managing tour reps or working in the airline industry. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9780080966489
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Book Description Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Dennis Nickson is Head of the Department of Human Resource Management, University of Strathclyde, UK.Human Resource Management for the Hospitality and Tourism Industries 2nd Edition, takes an integrated look at HR. Seller Inventory # 151150268
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