Providing Quality to Customers Super Series, Fifth Edition

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9780080464206: Providing Quality to Customers Super Series, Fifth Edition

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

*Content is well regarded
*Popular with those training with the ILM but can also be used for independent study
*Content of each workbook now maps to single course unit, resulting in a more user-friendly format.

"synopsis" may belong to another edition of this title.

Review:

"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book." Bob Mackay, Group Training Consultant, Christian Salvesen

"About this title" may belong to another edition of this title.

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Published by Pergamon Flexible Learning 2007-04-19 (2007)
ISBN 10: 0080464203 ISBN 13: 9780080464206
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Published by Taylor Francis Ltd, United Kingdom (2007)
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Book Description Taylor Francis Ltd, United Kingdom, 2007. Paperback. Book Condition: New. 5th Revised edition. Language: English . Brand New Book. Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units). Content is well regarded. It is popular with those training with the ILM but can also be used for independent study. Content of each workbook now maps to single course unit, resulting in a more user-friendly format. Bookseller Inventory # AAU9780080464206

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Published by Taylor Francis Ltd, United Kingdom (2007)
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Book Description Taylor Francis Ltd, United Kingdom, 2007. Paperback. Book Condition: New. 5th Revised edition. Language: English . Brand New Book. Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units). Content is well regarded. It is popular with those training with the ILM but can also be used for independent study. Content of each workbook now maps to single course unit, resulting in a more user-friendly format. Bookseller Inventory # AAU9780080464206

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Institute of Leadership & Mana (Series Editor)
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Institute of Leaders
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Book Description Routledge. Book Condition: BRAND NEW. BRAND NEW Softcover - 112pp - This title is now printed on demand - please allow 2-3 weeks added time for shipment! A Brand New Quality Book from a Full-Time Bookshop in business since 1992!. Bookseller Inventory # 1962425

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Institute of Leadership and Management IL
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