Managing Customer Service (Institute of Learning & Management Super Series) - Softcover

Institute Of Leadership & Management

Softcover

ISBN 10: 008046419X ISBN 13: 9780080464190

Publisher: Routledge, 2007

Synopsis

Contains a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. This series consists of books whose learning content is closely aligned to the Level 3 S/NVQ in Management.

About this title

Review:

"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian Salvesen

Synopsis:

"Super" series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units). The content is well regarded. It is not only popular with those training with the ILM but can also be used for independent study. The content of each workbook now maps to single course unit, resulting in a more user-friendly format.

About this edition

• Publisher: Routledge
• Publication date: 2007
• ISBN 10: 008046419X
• ISBN 13: 9780080464190
• Binding: Paperback
• Edition number: 5
• Number of pages: 106