Managing Customer Service (Institute of Management & Learning Super Series)

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9780080464190: Managing Customer Service (Institute of Management & Learning Super Series)

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

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"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian Salvesen

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Institute of Leadership & Management
Published by Taylor Francis Ltd, United Kingdom (2007)
ISBN 10: 008046419X ISBN 13: 9780080464190
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Book Description Taylor Francis Ltd, United Kingdom, 2007. Paperback. Book Condition: New. 5th Revised edition. 292 x 208 mm. Language: English . Brand New Book ***** Print on Demand *****. Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units). The content is well regarded. It is not only popular with those training with the ILM but can also be used for independent study. The content of each workbook now maps to single course unit, resulting in a more user-friendly format. Bookseller Inventory # AAV9780080464190

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Institute of Leadership & Management
Published by Taylor Francis Ltd, United Kingdom (2007)
ISBN 10: 008046419X ISBN 13: 9780080464190
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Book Description Taylor Francis Ltd, United Kingdom, 2007. Paperback. Book Condition: New. 5th Revised edition. 292 x 208 mm. Language: English . Brand New Book ***** Print on Demand *****. Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units). The content is well regarded. It is not only popular with those training with the ILM but can also be used for independent study. The content of each workbook now maps to single course unit, resulting in a more user-friendly format. Bookseller Inventory # AAV9780080464190

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Institute of Leadership & Management
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Book Description Routledge, 2007. Paperback. Book Condition: NEW. 9780080464190 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Bookseller Inventory # HTANDREE0175856

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Institute of Leadership & Management
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Institute of Leadership & Management
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Institute of Leadership & Management
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Institute of Leadership & Management
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