The book covers a wide variety of performance issues including:
Communication Skills
Punctuality
Decision Making
Empowerment and Delegation
Technical Skill Development
People Skills and Relationship-building
Coaching Others
Customer Care
Attitude
Handling Personal Problems
Creativity and Innovation
Meeting Deadlines
Leadership Skills
Negotiation Skills
Appearance
Self-esteem and Confidence
Efficient Use of Time
Problem Solving and Conflict Resolution
Teamwork
Emotional Intelligence
Overall Productivity
Loyalty
Resistance to Change
Project Management
Safety
Goal Setting
Motivation and Morale Building
Common Sense and Good Judgment
Personal Growth and Development
Professional Growth and Intentional Learning
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Includes sample scripts for every situation
The Right Phrase for Every Situation...Every Time
Performance reviews are among the most powerful and effective tools that a manager can use to motivate employees. But let's face it. Discussing and documenting a coworker's performance can set off a powder keg of personal emotions and defensive reactions. However, t doesn't have to be that way--not if you use the right words in the right situation. Perfect Phrases for Documenting Employee Problems provides hands-on solutions for hundreds of workplace scenarios. With a wide range of ready-to-use scripts and a handy problem-solving toolkit, you can address even the most difficult issues diplomatically and constructively. Learn how to:
Featuring actual case studies of world-class organizations like Target, General Electric, and Microsoft, this user-friendly guide gives you all the words you need to minimize employee problems...and maximize performance.
Anne Bruce travels the globe as a popular speaker, author, and workplace coach specializing in employee performance and development, motivation, and leadership. She also hosts her own radio program in several major media markets called Anne Bruce Life Coach.
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