The Human Dimension of Quality - Hardcover

Thomas, Brian

Hardcover

ISBN 10: 0077090519 ISBN 13: 9780077090517

Publisher: McGraw-Hill Education / Australia, 1994

Synopsis

Exploit the missing link in most quality initiatives: PEOPLE. Quality improvement (QI) theories come and go, but in the end it's real people who make or break any QI effort. The first resource to confront this undiscussable'' of organizational life, The Human Dimension of Quality, by management consultant Brian Thomas, goes beyond QI's well-known technical and procedural concepts to focus on quality's deeply personal side--tackling such often ignored issues as: why QI plans that look great on paper flop in practice--and how to get people to take ownership'' of their jobs to make QI programs really work together without personality and agenda'' clashes; ways to virtually eliminate negative thoughts and behaviors that can doom promising QI initiatives; how to tailor QI to the needs of your organizations and those working in it; much more.

About this title

Synopsis:

This text offers advice and strategies on all personnel issues related to the implementation of quality initiatives. It provides case studies from real organizations of the strategies currently in practice.

About this edition

• Publisher: McGraw-Hill Education / Australia
• Publication date: 1994
• ISBN 10: 0077090519
• ISBN 13: 9780077090517
• Binding: Hardcover
• Edition number: 1
• Number of pages: 272