Now out in paperback, "Incredible Customer Service" aims to tell the reader how to meet the ultimate test of successful customer service. This text shows organizations of all types and sizes why and how the customer needs to become a fundamental and integral part of their operation. This can be put into practice by following the 14 key steps laid out in the book and guidance is given on how to manage and achieve top rate customer service.
"synopsis" may belong to another edition of this title.
Book Description McGraw-Hill Publishing Co., 1994. Paperback. Book Condition: New. book. Bookseller Inventory # 007709008X