Quality of Service: Making It Really Work (Quality in Action)

4 avg rating
( 2 ratings by Goodreads )
 
9780077079499: Quality of Service: Making It Really Work (Quality in Action)

What does TQM in service really mean? This text focuses on customer orientation as the key to successful business operations. By drawing on work with leading companies world-wide, the authors describe current methods, including a model for customer-service development and service design. Key topics include leadership, quality improvement and assessment, complaint management and customer care. The practical nature of the text is enhanced by the inclusion of models for crisis management and examples from both private- and public-sector companies.

"synopsis" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Bo Edvardsson, Bertil Thomasson, John Ovretveit
Published by Mcgraw-Hill (1994)
ISBN 10: 0077079493 ISBN 13: 9780077079499
New Hardcover Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description Mcgraw-Hill, 1994. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0077079493

More Information About This Seller | Ask Bookseller a Question

Buy New
23.91
Convert Currency

Add to Basket

Shipping: 3.06
Within U.S.A.
Destination, Rates & Speeds

2.

John Vretveit
ISBN 10: 0077079493 ISBN 13: 9780077079499
New Quantity Available: 1
Seller
Castle Rock
(Pittsford, NY, U.S.A.)
Rating
[?]

Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97800770794991.0

More Information About This Seller | Ask Bookseller a Question

Buy New
118.41
Convert Currency

Add to Basket

Shipping: 3.06
Within U.S.A.
Destination, Rates & Speeds