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Phone Skills for the Information Age This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.
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- PublisherMcGraw Hill Higher Education
- Publication date2005
- ISBN 10 0073017272
- ISBN 13 9780073017273
- BindingPaperback
- Edition number3
- Number of pages152
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Phone Skills for the Information Age
Published by
McGraw-Hill Education
(2005)
ISBN 10: 0073017272
ISBN 13: 9780073017273
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Phone Skills for the Information Age
Published by
McGraw-Hill Education
(2005)
ISBN 10: 0073017272
ISBN 13: 9780073017273
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Paperback
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Phone Skills for the Information Age
Published by
McGraw-Hill Education
(2005)
ISBN 10: 0073017272
ISBN 13: 9780073017273
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Paperback
Quantity: 1
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