Phone Skills for the Information Age

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9780073017273: Phone Skills for the Information Age

This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.

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Maxwell, Dorothy
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ISBN 10: 0073017272 ISBN 13: 9780073017273
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Maxwell, Dorothy
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Maxwell, Dorothy;Maxwell, Dorothy A.
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Book Description McGraw Hill, Boston, MA, 2006. Softcover. Book Condition: New. 3rd Edition. NEW,may have some minor wear from storage. Multiple copies available this title. Quantity Available: 4. Shipped Weight: Under 1 kilo. ISBN: 0073017272. ISBN/EAN: 9780073017273. Pictures of this item not already displayed here available upon request. Inventory No: 1560776563. Bookseller Inventory # 1560776563

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Dorothy A. Maxwell
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Maxwell, Dorothy
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Dorothy Maxwell
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Book Description McGraw Hill Higher Education, 2005. Paperback. Book Condition: Brand New. 3rd edition. 142 pages. 10.75x8.50x0.50 inches. In Stock. Bookseller Inventory # zk0073017272

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Book Description McGraw-Hill Education - Europe, United States, 2005. Hardback. Book Condition: New. 3rd Revised edition. 269 x 211 mm. Language: English . Brand New Book. This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today s increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary. Bookseller Inventory # BZV9780073017273

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