Professional Services: Text and Cases

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9780072559200: Professional Services: Text and Cases

DeLong and Nanda's Professional Services: Text and Cases is the first casebook to be published on the management of professional service firms (law firms, architecture, financial services, consulting). It includes a comprehensive selection of case studies that span these industries broadly. Although much has been researched and written about managing service firms generally (e.g., food service, hotels, banking and other consumer services), very little has been compiled on managing professional services. Professional Service firms have a highly educated employee base and these firms offer both consumer and commercial services that involve managing, supporting and improving their clients' intellectual assets. Delong and Nanda have developed this text to demonstrate to students the unique challenges and opportunities attendant upon this market segment of our economy.

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About the Author:

Thomas J. DeLong is Professor of Management in the entrepreneurial management and organizational behavior groups at the Harvard Business School. Before joining the Harvard Faculty, Tom was Chief Development Officer and Managing Director of Morgan Stanley Group, Inc., where he was responsible for the human capital of the firm. He focused on issues of organizational strategy, development and organizational change, and he continues to advise the President on strategic human capital issues. Before joining the firm full time, Tom consulted for Morgan Stanley and served as advisor to the Operating Committee. Professor DeLong teaches MBA courses focused on professional service firms and organizational behavior. In the arena of executive education at Harvard he teaches Achieving Breakthrough Service, Leadership in Professional Services, Senior Human Resource Management, and Strategic Perspectives in NonProfit Management. Professor DeLong has taught in various executive education programs in the U.S., Europe and Asia. Professor DeLong's primary area of focus centers on the changing nature of professional service firms. He has created an MBA course which addresses the management of organizational capabilities and opportunities in the context of a changing environment for professional service firms.

Ashish Nanda is Associate Professor of the Harvard Business School. A member of the Negotiations, Organizations, and Markets unit at the Harvard Business School, Professor Nanda teaches MBA courses Professional Services and Leadership Values and Decision Making. He teaches in the Harvard executive education program Leadership in Professional Service Firms. His research focuses on management of professional service organizations. Nanda is on the Harvard Business School Latin America faculty advisory committee and is the unit coordinator for MBA field studies. He has taught General Management in the MBA curriculum and doctoral seminars on Joint Ventures and Administrative Theory and Practice. Nanda has advised and taught on the subjects of management of professional service firms, business ethics, and international management. His professional activities have included projects with the Algar Group, Arthur D. Little, Berwin Leighton, Booz Allen and Hamilton, Credit Suisse group, Egon Zehnder International, McGuire Woods, PDVSA, the Segal Company, Thales (Thomson-CSF), and the WPP group. He is a director of Kale Consulting, USA. Prior to coming to Harvard University, he worked as an executive with the Tata group of companies in India. Nanda has received several academic awards, including Henry B. Arthur Fellowship (1999-2000), Harvard University Center in Ethics and the Professions Faculty Fellowship (1999-2000), Harvard University Scholarship (1989-1992), McGillicuddy Fellowship (1989), IIM Director's Gold Medal (1993), Air India Industrial Scholarship (1982), President of India Gold Medal (1981), Raman Subramanian Memorial Prize (1980), President of India Gold Medal (1976), Indian National Scholarship (1976-1981), Senior Science Talent (1975), Junior Science Talent (1973), and All India Merit Certificate (1971).

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