ITIL Foundation All-in-One Exam Guide

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9780071841603: ITIL Foundation All-in-One Exam Guide
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ITIL® Foundation All-in-One Exam Guide

This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.

Covers all exam topics, including:

· ITIL fundamentals
· The service lifecycle
· Service strategy
· Service design
· Service transition
· Service operation
· Continual service improvement
· ITSM in the real world

CD ICON

Electronic content includes:

· Complete practice exams
· Videos from the author
· PDF copy of the book

About the Author:

Jim Davies is an ITIL Expert, ISO/IEC 20000 Consultant, the Director of ServiceSense LTD, and a member of the British Computer Society, itSMF UK, and the Institute of Management (UK). As an ITIL-certified trainer with more than 40 years of experience, he has helped over 1,200 candidates attain their ITIL Foundation certification, with a 98% pass rate. Davies served as an IT-specialist logistics officer in the Royal Air Force for more than 27 years.

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Book Description McGraw-Hill Education - Europe, United States, 2016. Paperback. Book Condition: New. Study Guide. Language: English . Brand New Book. ITIL (R) Foundation All-in-One Exam GuideThis comprehensive self-study guide offers 100 coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.Covers all exam topics, including: * ITIL fundamentals* The service lifecycle* Service strategy* Service design* Service transition* Service operation* Continual service improvement* ITSM in the real world CD ICONElectronic content includes:* Complete practice exams* Videos from the author* PDF copy of the book. Bookseller Inventory # AA39780071841603

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Book Description McGraw-Hill Education - Europe, United States, 2016. Paperback. Book Condition: New. Study Guide. Language: English . Brand New Book. ITIL (R) Foundation All-in-One Exam GuideThis comprehensive self-study guide offers 100 coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.Covers all exam topics, including: * ITIL fundamentals* The service lifecycle* Service strategy* Service design* Service transition* Service operation* Continual service improvement* ITSM in the real world CD ICONElectronic content includes:* Complete practice exams* Videos from the author* PDF copy of the book. Bookseller Inventory # AA39780071841603

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Book Description McGraw-Hill Education - Europe, United States, 2016. Paperback. Book Condition: New. Study Guide. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. ITIL (R) Foundation All-in-One Exam GuideThis comprehensive self-study guide offers 100 coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.Covers all exam topics, including: * ITIL fundamentals* The service lifecycle* Service strategy* Service design* Service transition* Service operation* Continual service improvement* ITSM in the real world CD ICONElectronic content includes:* Complete practice exams* Videos from the author* PDF copy of the book. Bookseller Inventory # BZV9780071841603

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Book Description McGraw-Hill Education - Europe. Paperback / softback. Book Condition: new. BRAND NEW, Itil Foundation All-In-One Exam Guide, Jim Davies, Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference. "ITIL Foundation All-in-One Exam Guide" takes you through ITIL Foundation v3 (2011), explaining the fundamentals of IT Service Management, the five stages of the service lifecycle, ITIL processes, functions within them, and their crucial interactions, all while clearing up common misapprehensions about ITIL and adding valuable insights and examples. The ITIL is the best practice framework adopted worldwide for managing IT services, and the ITIL Foundation Certification can be considered a pre-requisite for success for all involved in IT services, as well as a stepping stone to IT Service Management certifications in ITIL. Exam Tips, accelerated reviews, and end-of-chapter practice exam questions ensure you re on track to pass the Foundation exam. Filled with practical exercises and examples that reinforce learning, the book and electronic content include more than 300 practice exam questions and exclusive, real-world examples of how an understanding of ITIL can be used to address common service management challenges. ITIL Licensed Product -- an official endorsement of the quality and accuracy of the book's content Electronic content includes practice exams in a customizable test engine, video training from the author on key concepts, worksheets, and a Quick Review Guide In-depth case studies analyze projects end-to-end through ITIL's framework, taken from the author's 40 years of experience as an ITIL consultant Jim Davies, ITSM UK s 2013 Trainer of the Year and ITIL Champion provides his 10 Commandments of IT Service Management". Bookseller Inventory # B9780071841603

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