Engaging the Hearts and Minds of All Your Employees: How to Ignite Passionate Performance for Better Business Results (MGMT & LEADERSHIP) - Hardcover

Colan, Lee J.

Hardcover

ISBN 10: 0071602151 ISBN 13: 9780071602150

Publisher: McGraw Hill, 2008

Synopsis

Employee engagement is the cornerstone of achieving a sustainable competitive advantage. In Engaging the Hearts and Minds of All Your Employees, leadership expert Lee J. Colan delivers the “how to” for inspiring your team so they deliver unparalleled value to your customers.

Proven at Fortune 500 companies across the globe, Colan's simple but powerful formula is this: meet your employees' basic intellectual and emotional needs, and they will perform at peak ability. Their minds and hearts will be fully engaged, they will be energetic and innovative-and they will keep your customers satisfied and loyal. To do this, he equips you with the practical tools to engage employees at all levels, and ignite the fire of “Passionate Performance.”

With clear, concise strategies, Colan reveals how to view employees as human beings, not just workers, in order to fulfill their six basic needs: intellectual (Achievement, Autonomy, and Mastery) and emotional (Purpose, Intimacy, and Appreciation). He gives you concrete action steps to:

• Identify ways to eliminate barriers to achievement
• Define boundaries within which employees have the autonomy to do their jobs
• Create a compelling purpose for your team
• Focus resources and time to best support your purpose
• Answer the Fundamental Four questions that employees are always asking, whether you hear them or not
• Create team rituals that help build intimacy

Packed with proven strategies for meeting your people's needs as well as instructive examples from stellar companies including Nordstrom, Southwest Airlines, Toyota, and General Electric, Engaging the Hearts and Minds of All Your Employees is your field guide for conquering your competition...one employee at a time.

About this title

From the Back Cover:

Build passion and performance through employee engagement!

Are your people passionate about what they do? Are they on board with your team's real purpose? Do they go the extra mile for your customers?

Colan reveals the practical steps necessary to inspire and engage your employees. He shows you how to meet their most basic intellectual and emotional needs while assessing your own engagement style. By fully engaging your employees, you'll nurture a team that gives their all to deliver service.

"This practical guide delivers the right message at a critical time... engage your people! It's a swift read and provides fresh, new insights. Passionate Performance is the secret sauce to today's leading organizations."
--Jim Thyen, president and CEO, Kimball International

"A quick and actionable read! Colan is true to form with clear insights and practical tools for engaging your team. This book should be read by every leader who wants to conquer the competition."
--Stephen Mansfield, Ph.D., president and CEO, Methodist Health System

"Packed with tools that you can start using immediately to boost performance, Engaging the Hearts and Minds of All Your Employees is the pathway to better results."
-David Cottrell, author, Monday Morning Leadership

About the Author:

Lee J. Colan, Ph.D. is a leadership expert, advisor, and an energizing speaker whose cut-through-the-clutter insights appear regularly in a wide range of print and on-line media. Lee has published seven rapid-read books designed for an information-rich, time-poor world. Virtually every Fortune 500 company, as well as many smaller companies, have experienced the positive impact of Lee's practical approach.

About this edition

• Publisher: McGraw Hill
• Publication date: 2008
• ISBN 10: 0071602151
• ISBN 13: 9780071602150
• Binding: Hardcover
• Number of pages: 224