Winning the Knowledge Transfer Race - Hardcover

English, Michael; Baker, William

Hardcover

ISBN 10: 0071457941 ISBN 13: 9780071457941

Publisher: McGraw-Hill Education, 2005

Synopsis

Lessons from the world’s most profitable businesses show you how to turn knowledge assets and investments into a critical competitive advantage

Effective knowledge transfer creates firms with a rich supply of intellectual capital that innovates quickly and converts knowledge into value and profit. Winning The Knowledge Transfer Race examines the best practices of IBM, Raytheon, Verizon, Xerox, Buckman Labs, GE, and Toyota in knowledge transfer, benchmarking, and process improvement, showing you how to duplicate these approaches. Michael English and William Baker give the solutions and practical steps for managing and leveraging intellectual capital at a Six Sigma level and incorporating it into your company’s best practices.

About this title

From the Back Cover:

Turn your knowledge assets and investments into a competitive advantage

"You've heard all the buzzwords: business processes, benchmarking, Six Sigma, knowledge management, and so forth. If you want to understand how all these ideas fit together in a coherent fashion and support better business performance--at IBM, Toyota, Raytheon, and a host of other organizations--read this book."--Thomas H. Davenport, Ph.D., President's Distinguished Professor of Information Technology and Management, Babson College

"English and Baker's book is a new look at the evolving nature of the competitive landscape...speed of learning has become the new mantra of successful organizations worldwide."--Robert C. Camp, Ph.D., Principal, Best Practice Institute

"This is one of those rare books which moves beyond theory and provides practitioners with an actionable approach and a portfolio of tools and techniques to transform individual and enterprise knowledge into superior organizational performance."--Rory Chase, Managing Director, The KNOW Network and Administrator of Most Admired Knowledge Enterprise (MAKE) Awards

"English and Baker's focus on leveraging intellectual capital and best practices, without regard for paradigm focus will serve individuals and companies in the future."--Ross E. Robson, Ph.D., Executive Director, Shingo Prize for Excellence in Manufacturing, Utah State University

"This book is a culmination of decades of personal experience and knowledge about how organizations can "know-what-they-know," and more importantly, share it and thrive."--Carla O'Dell, Ph.D., President, American Productivity and Quality Center, APQC

"These authors are practitioners, colleagues, thought-leaders and early-adopters of best practices benchmarking. They deliver a clear roadmap, inspiring stories, useful illustrations, and an actionable strategy for creating value and profitability as well as sustaining a competitive advantage."--Christopher E. Bogan, President and CEO, Best Practices, LLC

About the Author:

Michael J. English is a partner of Best Practices Benchmarking & Consulting LLC and a retiree of GTE. He is the coauthor of Benchmarking for Best Practices, which is highly regarded by performance improvement practitioners around the world. English is also a long-time member of the American Society for Quality.

William H. Baker Jr. recently retired as the knowledge management and benchmarking champion for the Raytheon Company. Currently vice president for programs in the Association for Manufacturing Excellence-Southwest Region, he is a recipient of the American Productivity and Quality Center's Award for Excellence in Corporate Benchmarking and a three-time recipient of the APQC Study Award for Outstanding Benchmarking Studies.

About this edition

• Publisher: McGraw-Hill Education
• Publication date: 2005
• ISBN 10: 0071457941
• ISBN 13: 9780071457941
• Binding: Hardcover
• Number of pages: 304