Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series) - Softcover

Brinkman, Rick; Kirschner, Rick

Softcover

ISBN 10: 0071416412 ISBN 13: 9780071416412

Publisher: McGraw Hill, 2003

Synopsis

"Dealing with Difficult People" provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. Written by Doctors Rick Brinkman and Rick Kirschner, today's most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about: forces that compel people to be difficult; how to listen to understand - and speak to be understood; the essential skills of blending and redirecting; and, the ten most unwanted behaviors.

About this title

From the Back Cover:

Learn how to disarm problem people, find common ground, and turn conflict into cooperation

In the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people.

At best, such people make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it's fully within your power to bring out the best behavior in people who are at their worst. The proven, innovative approach in Dealing with Difficult People will help you to:

• Identify 10 bothersome behaviors and deal successfully with each of them
• Understand why people become difficult
• Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more
• Cultivate the nine "take-charge" skills that prevent people from becoming difficult

There's no reason to let unpleasant people get in the way of your performance in the workplace or in your life. With the help of these effective approaches to understanding and circumventing disruptive and annoying behavior, you can overcome the obstacles posed by difficult people in every phase of your life.

Difficult people are a fact of life. They blame, barrel over, whine, run away, or explode without notice. And the more you try to work with them, the harder they seem to work to screw up your plans.

The first step in learning how to work with problem people is to discover what makes them tick. Dealing with Difficult People explains where difficult people are coming from, and provides you with specific action steps you can take to neutralize their assaults and work successfully with them. Written by Dr. Rick Kirschner and Dr. Rick Brinkman, who teamed up more than 25 years ago to promote the health and well being of individuals, teams, and companies by empowering them with good communication skills, this entertaining and enlightening guidebook details:

• The four general intents that determine how people will react in any situation, and how to use them to understand the roots of a conflict
• Blending skills for reducing differences between yourself and a problem person
• Redirecting skills for using a growing rapport to change the trajectory of a problem interaction
• Personal techniques, from body posture to voice volume, for influencing behavior
• The 10 strategies for the 10 most difficult behaviors
• Projection strategies to motivate problem people to recognize their issues and change themselves

Your life is filled with people who frustrate you, enrage you, and battle with you every step of the way as you work to achieve your project and career goals. It's time you stopped fighting on their terms. Dealing with Difficult People gives you an innovative and psychologically sound program for understanding and working with all types of people, not matter how destructive their behaviors, by proactively using their own internal drivers to disarm them and create more productive interactions.

Synopsis:

People you can't stand come from every walk of life and cause you all sorts of problems. The biggest problem, of course, is that you simply don't know what to do about them! Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. Written by Doctors Rick Brinkman and Rick Kirschner, today's most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about: Forces that compel people to be difficult; How to listen to understand - and speak to be understood; The essential skills of blending and redirecting; The Ten Most Unwanted Behaviors - and how to influence and get the best results from each; Difficult people aren't accustomed to cooperating; they're accustomed instead to creating and dealing with victims. Stop being a victim! Dealing with Difficult People shows you how to work with unmanageable people by communicating instead of confronting, and helps you prevent difficult behaviors from ruining your plans - by interceding and impacting those behaviors befo

About this edition

• Publisher: McGraw Hill
• Publication date: 2003
• ISBN 10: 0071416412
• ISBN 13: 9780071416412
• Binding: Paperback
• Number of pages: 64