24/7 Innovation: A Blueprint for Surviving and Thriving in an Age of Change

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9780071376266: 24/7 Innovation: A Blueprint for Surviving and Thriving in an Age of Change

This text shows how, in the past, business processes have been thought of as something static, as a series of instructions laid down in manuals to be repeated exactly the same way every time. In order for the process-orientated organization of the 21st century to be successful in this area of change, companies need to move into action. This book shows that superior processes will have to incorporate a built-in ability to thrive on change. The key to excellent processes lies in the the ability to inject continous innovation into the process design. It is no longer enough to inject innovation only at the design stage, which leaves the execution as mechanical. This text provides perspectives and approaches for helping companies compete in today's changing environment and pulls together the critical concepts of process improvement, e-commerce, and innovation into a single framework.

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From the Back Cover:

Techniques for Awakening Your Organization's Innovative Potential­­in a Global Marketplace That Never Sleeps

Praise for Stephen Shapiro's 24/7 Innovation...


"Shapiro's ideas provide just enough structure for innovation to grow, but never so much as to stifle it."
­­Thomas H. Davenport, Director of the Accenture Institute for Strategic Change, Distinguished Scholar in Residence at Babson College

"24/7 Innovation weaves a compelling picture of what will be needed to win in the new millennium."
­­Steve Stanton, Coauthor, The Reengineering Revolution

"Steve's book provides a timely focus on innovation as competitive advantage, and it is well worth your time."
­­Charles Koch, CEO and President, Koch Industries

"Steve offers a pragmatic, global, business savvy realism as well as artistic flair to anyone who needs to be an innovator in business."
­­Peter Keen, CEO, Keen Innovations, Coauthor, The eProcess Edge

"Steve shows how companies can be innovative everywhere, everyday, by everyone. This is a must read book for anyone who is serious about 24/7 innovation."
­­Dr. Trevor G. Gibbs, Head of Global Clinical Safety and Pharmacovigilance, GlaxoSmithKline

"24/7 Innovation is a must read for anyone in business who is faced with the need to be constantly innovating in order to remain competitive."
­­John Renesch, Author, Getting to the Better Future




"The volatility of markets and the wider choices that customers enjoy today make complacency tantamount to business suicide."
­­From Chapter 1

In one of the great paradoxes of twenty-first-century business, market leaders must continuously pursue the obsolescence of their own best-selling products. Why? Because they know that beyond their own corporate walls, hungry competitors are "borrowing"­­and improving on­­the strengths of those products in order to take their hard-won customer base to the next level of satisfaction. And if they plan to stay on top, leaders know it is up to them to reach that next level first.

Whether you are a leader or a pursuer, 24-7 Innovation takes you beyond the rigid policies, prescriptive processes, and fragmented organizational structures that have stifled true innovation for too long. This step-by-step book shows you how to instill a mind-set of continuous innovation at every level of your organization, one that will allow you to achieve and sustain a leadership position in any market. It outlines a lean, action-based framework designed to put your organization in the state of "perpetual innovation" that is necessary for creating sustainable business success.

Look to 24/7 Innovation for the latest techniques and strategies to:


-Create a culture of innovation­­and inject innovation continuously throughout the execution of each process
-Implement the Capabilities approach at every level of your organization, and coordinate its five essential components­­Strategy, Measurements, Processes, People, and Technology­­to consistently interrelate with each other and deliver measurable results
-Align all stakeholders­­from customers to shareholders to employees­­at all levels of an organization

Moving far beyond theory, 24/7 Innovation reveals what today's most innovative companies are actually doing­­right now­­and provides guidelines to help you replicate these successes in your own organization. It offers a blueprint for creating a truly flexible organization, one that builds upon current successes even as it promotes rapid change and adaptability for maximizing those successes.

In today's age of unprecedented access and unlimited competition, constant change is the prerequisite for survival. Let 24/7 Innovation show you how to introduce constant change throughout every level of your organization­­revolutionary change that is strategic, pervasive, and ultimately overwhelming to your competitors.

About the Author:

Stephen M. Shapiro leads Andersen Consulting's Process Excellence practice in Europe and is a pending partner at Andersen Consulting. Within his 14-year career at Andersen Consulting he has worked with more than 20 leading companies including Xerox, UPS, Lucent, and ABB. He was one of the founders of Andersen's Process Excellence practice in 1996 and has been one of the leaders of Andersen's reengineering practice since its inception in 1992. From 1996 to 1999, he was the global head of Process Excellence R&D, working with external thought leaders, including Michael Hammer, Peter Keen, University of Cambridge, to create leading edge capabilities. Within and outside of the firm, he is a recognized thought leader in the area of process. Over the past three years, he has spoken to over 40,000 people at large internal and external events focused on Process and eCommerce. He was recently acknowledged in Bill Gates's book, Business @ the Speed of Thought, for contributing to a chapter on Process and Technology.

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