The Handbook of Interpersonal Skills Training: 16 Complete Training Modules for Building Working Relationships

Wall, Bob

ISBN 10: 0071346538 ISBN 13: 9780071346535

Publisher: McGraw-Hill Education, 2000

Synopsis

The 20 training modules in this volume aim to help trainers teach managers and employees how to improve productivity through better working relationships. Each module includes everyday activities, lecture notes, training designs, reproducible handouts and overheads for a training session on how to improve trust and communication between people who rely on each other to get work done. The modules help participants consciously examine their habitual ways of treating people and learn positive ways for dealing with uncomfortable topics such as personal feelings, listening skills and conflict.

About this title

From the Back Cover:

Meet the challenges of successful interpersonal skill training

Work, for many, is a frustrating, difficult experience­­not because of the work itself but because of the interpersonal aspects of the job. Bad relationships, mistrust, and poor communications among employees are serious obstacles to peak productivity. The costs can be staggering, draining profits as well as company morale. The trick to running, maintaining and cultivating a successful, productive organization is overcoming these obstacles.

The Handbook of Interpersonal Skills Training shows trainers how to open lines of communication between people who must rely on one another to get work done­­and how to keep those lines open long after the training sessions have ended. Based on more than two decades of application and testing, the handbook was designed for use in real-world situations. The information and resources have been continually refined to offer trainers, managers, and team members the best possible tools to overcome the interpersonal challenges of work. Not a treatise on psychological theory and conceptual abstractions, the handbook is a practical, results-driven book.

Sixteen training modules provide everything trainers need to design an effective program on interpersonal skills to supplement leadership training and/or personal development training. The modules instill better communication and improve trust and work relationship by encouraging participants to examine objectively their "habitual" ways of dealing with people. They aim to replace negative habits of communication with positive ones. Each module includes ready-made activities, training designs, lecture notes, and convenient reproducible handouts for training sessions.

The Handbook of Interpersonal Skills Training features dozens of experiential learning activities for building trust and communication in:

-Manager-employee relationships
-Team member relationships
-Relationships between departments
-Managing conflict
-Working with difficult people

The handbook also addresses practical training issues such as managing time and customizing lessons to suit group need and size, dealing with latecomers, learning how to break the ice and encourage participation, applying the lesson to real-life situations, goal setting, and more. This one resource will help trainers increase productivity, morale, and communication in any organization.

About the Author:

Bob Wall (Bainbridge Island, Washington) is a training consultant specializing in helping people find ways to work together. He is the author of Working Relationships: The simple truth about getting along with friends and foes at work (1999).

About this edition

• Publisher: McGraw-Hill Education
• Publication date: 2000
• ISBN 10: 0071346538
• ISBN 13: 9780071346535
• Binding: Loose Leaf
• Number of pages: 300