This text gives a thorough introduction to the concepts, processes and methods of managing and controlling operations in manufacturing or service settings. It provides comprehensive coverage, from high-tech manufacturing to high touch services, with a balanced treatment. The book also thoroughly integrates and discusses issues such as globalization, supply chain strategy, e-business and ERP. The concepts are illustrated by using real world examples, articles, problems and cases. Technology is integral to the success of this course so the text also provides students and instructors with a range of technology learning and teaching tools.
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Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.
F. Robert Jacobs is currently department chairman at Indiana University. He has a PH.D from Ohio State and is past Vice President of the Decision Sciences Institute, Information Technology Coordinator for Decision Sciences Institute for 1997, as well as Associate Editor on the board of the Journal of Operations Management.
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Book Description McGraw-Hill Education (ISE Editions), 2003. Paperback. Book Condition: New. book. Bookseller Inventory # 0071215565