Certo's SUPERVISION prepares students to be supervisors. It is based on the premise that organizational variables like the nature of the workforce, computer and communication technology, and the design of organization structures are changing perhaps more rapidly than at any other time in history. All of these factors have a direct influence on supervisors' roles.
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Because of the importance and relevance of the topic of diversity to supervisors, the 3rd Edition boasts a new full chapter on the topic in addition to integrated coverage throughout the text.
The 3rd Edition features very current technology coverage throughout, especially in chapter 5. In response to reviewer comments, a new section on the Internet has been added. This coverage is important in the supervision course because it explains not only what the Internet is but how a business person might use it (and technology in general) in his/her daily life and career overall.
Critical topics (as identified by instructors nationwide) like reverse discrimination and whistle blowers have been enhanced in the revision.
New Internet exercises on the author's Web site allow students to answer questions and find out more information by going online.
Two new boxes, "The Supervisor and the Internet" and "Supervision and Diversity," appear in each chapter. Students enjoy these concept-reinforcing stories because they are extremely relevant and interesting.
There is a greater focus on skills, especially in chapter-ending Skills Modules, which contain practical exercises for students. Faculty can use these modules to create assignments or in-class actvities.
The chapter-opening vignettes, based on the popular press and industry information, are all new and feature stories about actual supervisors on the job.
Certo's SUPERVISION is sensitive to non-traditional student audiences (ie. incorporates tips on professionalism and examples of older or career-switching worker).
"Tips from the Firing Line" and "Meeting the Challenge" boxes highlight practical guidelines to help students become successful supervisors.
End-of-book glossary helps students check their understanding of important business vocabulary.
Part Two presents topics such as quality, ethics, and technology early so students can focus on these challenges from the beginning of the course and reflect on them as they read the remainder of the book. Part Five focuses on human resources and its relationship to supervision.
Chapter-ending cases. "Class Exercise," and "Team-Building Exercise," appear at the end of chapters. "Video exercises" appear at the end of parts.Test questions and skills applications that appear on the study guide are also listed with their answers in the Instructor's Manual and Test Bank so you can know what information your students are accessing there. Whether assigned by the instructor or used independently by the student, the Internet Study Guide enables students to check and improve their understanding of chapter content. New features for the Third Edition allow students to email test results to instructors and to get feedback about overall test performance as well as about individual questions.
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