Customer Service: Skills & Concepts for Success: Skills and Concepts for Success

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9780071112925: Customer Service: Skills & Concepts for Success: Skills and Concepts for Success

This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

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Lucas, Robert W.
Published by McGraw-Hill Higher Education (2004)
ISBN 10: 0071112928 ISBN 13: 9780071112925
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Lucas, Robert W.
Published by McGraw-Hill Higher Education (2004)
ISBN 10: 0071112928 ISBN 13: 9780071112925
New Paperback Quantity Available: 1
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Irish Booksellers
(Rumford, ME, U.S.A.)
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Book Description McGraw-Hill Higher Education, 2004. Paperback. Book Condition: New. book. Bookseller Inventory # 71112928

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