Retailing Management

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9780071106887: Retailing Management

Known for its strategic look at retailing and current coverage, this new 6th edition continues to be organized around a model of strategic decision-making. One of the major advantages of the Levy/Weitz approach is the text’s readability, organization, and its emphasis on how students can come to grips with real retailing issues and be able to solve problems. The text’s logical organization around a decision-making process allows readers to learn about the process of strategic decisions first before moving on to decision implementation. The implementation decisions are broken down into merchandise management decisions and store management decisions, just as they would be in a real retailing setting.

The text provides a balanced treatment of strategic, "how to," and conceptual material, in a highly readable and interesting format. The sixth edition continues its cutting edge coverage on the latest topics and developments in retailing including globalization, customer relationship management programs, multi-channel retailing, supply chain management, and the use of the Internet to improve operating efficiencies and customer service. Students indicate that this text is a "good read" because of the numerous examples of retailers, their practices, the interesting retail facts in the margins, and eye catching design and layout.

Retailing is a high tech, global, growth industry that provides challenging and rewarding career opportunities for college graduates. This book and its corresponding tools and exercises were written to expose students to the excitement of retailing and prepare them for a career in retailing and related fields.

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Retailing Management

From the Publisher:

Globalization of retailing - Retailing is rapidly becoming a global industry. To emphasize the international aspects of retailing, the fourth edition includes extensive international coverageand more examples of international retailers' headquarters outside the US like Carrefour and Ahold.
A new Electronic Retailing Chapter - In the last edition, this coverage was found in a section of a chapter. This edition includes even more coverage, which reflects its importance in building an effective strategy. Electronic retail sales have had exponential growth. Every major retailer has a home page on the Internet, many of which sell merchandise and services. The fourth edition continues to include the latest examples and research in electronic retailing. For example, the fourth edition includes a specific discussion of the use of the Internet for advertising, assortment planning, supply chain management, and customer service.
Utilization of information and communication technology - Retailing has become a high-tech business. Data collected for each transaction is used to automatically place orders with vendors and trigger warehouse deliveries. This edition includes the latest developments in information technology for retailers. For instance, the authors discuss how retailers use data warehouses depositories of information about customers and their purchases and how these warehouses are tied to their customer loyalty programs. In the same chapter, they examine how the Internet is revolutionizing the way retailers communicate with their vendors via electronic data interchange (EDI.) There is much more material on the role of technology in improving retail
productivity and customer satisfaction. There is also coverage of GIS systems for location decisions.
Coverage of data based marketing - The fourth edition includes coverage of data based marketing and how it is used for advertising, loyalty programs, and assortment planning.
Interactive web site: This web site will include both student and professor resources. The instructor's web site will include the Instructor's Manual,Test Bank and PowerPoint presentation. In addition, the instructor's web site will include suggestions for teaching cases published elsewhere such as Harvard cases, for example.
Growth of services retailing - Services retailing is becoming increasingly important in our economy. The treatment of services retailing has expanded. The authors have included special sections on service retailers throughout this edition.
Entrepreneurship - While the activities of large retail corporations dominate the business press, retailing continues to provide opportunities for people to start their own businesses. To support this entrepreneurial spirit, this edition includes extensive coverage.
Refacts - This feature is found in the margin of each chapter and features interesting facts about retailing. For example, did you know that Montgomery Ward buyer created Rudolph the Red-Nosed Reindeer as a Christmas promotion in 1939?
Retailing Views - These vignettes provide extensive examples of how theories are applied in the world of retailing. These vignettes are found in each chapter and feature small start-ups and major retailers.
Computerized tutorial - Each text is accompanied by an interactive tutorial and exercises to help students learn experientially.
Cases- In the fourth edition, the cases will be found on the student's web site. It includes numerous current cases, which illustrate state-of-the-art retail practices, an interactive computer exercise and tutorial package for students, and a comprehensive instructor's manual with additional cases.

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