Successful Telemarketing: The Complete Handbook on Managing a Profitable Telemarketing Operation

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9780070577046: Successful Telemarketing: The Complete Handbook on Managing a Profitable Telemarketing Operation

Presents the author's 12-step programme of confidence-building techniques for converting "average" telemarketing, sales and customer-service representatives into qualified professionals. It includes over 20 scripts which can be customized for a particular industry and covers key regulations.

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Kathy Sisk
Published by McGraw-Hill Companies (1995)
ISBN 10: 0070577048 ISBN 13: 9780070577046
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Sisk, Kathy
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