Presents the author's 12-step programme of confidence-building techniques for converting "average" telemarketing, sales and customer-service representatives into qualified professionals. It includes over 20 scripts which can be customized for a particular industry and covers key regulations.
"synopsis" may belong to another edition of this title.
Book Description McGraw-Hill Companies, 1995. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0070577048
Book Description McGraw-Hill Companies, 1995. Hardcover. Book Condition: New. New item. Bookseller Inventory # QX-003-84-3825003
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97800705770461.0