Reliability Simplified: Going Beyond Quality to Keep Customer for Life

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9780070270510: Reliability Simplified: Going Beyond Quality to Keep Customer for Life

Today's progressive companies must go beyond quality to assure customers that the reliability of products and services is not in doubt. Reliability Simplified examines this most frequently overlooked step in providing total customer satisfaction, and presents strategies to guarantee consistently improved reliability.

In-depth analyses cover basic concepts of reliability versus quality, then go beyond them to discuss the implementation of a reliability program. Readers will gain a new appreciation and understanding of the often-overlooked reasons that such a program is necessary and profitable.

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Make exceptional reliability your organization's competitive edge! Quality makes a sale, but reliability brings the customer back to buy again. Unfortunately, many managers and employees don't know what is needed to ensure high reliability, and don't understand that tools they depend on to improve qualilty often have no impact upon reliability. In order to meet the business challenges of the 21st century, it is imperative that people in business today learn key reliability concepts. The communication package Reliability Simplified takes off where ISO 9000 leaves off, focusing on how to design and implement a reliability system that gets results at minimal additional costs. packed with up-to-date assessment methods and operational tools to help you rise to the top of your industry's reliability ratings, this one-of-a-kind book/CD package includes: methods for using your marketing department to understand present and expected customer expectations, and the best ways to meet them; techniques necessary to improve reliability in design; the two most important tools to control manufacturing's contribution to product reliability; how to discover and eliminate causes of product failure through Environmental Stress Screening; upper management activities--some not so obvious!--that are often the keys to improved reliability and customer satisfaction. Written specifically for managers and engineers in organizations from 50 employees to 50,000, Reliability Simiplified isn't meant to dazzle you with numbers. Instead, it demonstrates in understandable, non-technical terms how to corectly evaluate and optimize product reliability. Get a jump on the coming reliability revolution--in which a product's relaibility content will be a central strategic factor--with the new reliability benchmark. Reliability Simplified.

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H.J. Harrington , Les Anderson
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