Reliability Simplified: Going Beyond Quality to Keep Customers for Life (H.James Harrington Performance Improvement)

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9780070270510: Reliability Simplified: Going Beyond Quality to Keep Customers for Life (H.James Harrington Performance Improvement)

Today's progressive companies must go beyond quality to assure customers that the reliability of products and services is not in doubt. Reliability Simplified examines this most frequently overlooked step in providing total customer satisfaction, and presents strategies to guarantee consistently improved reliability.

In-depth analyses cover basic concepts of reliability versus quality, then go beyond them to discuss the implementation of a reliability program. Readers will gain a new appreciation and understanding of the often-overlooked reasons that such a program is necessary and profitable.

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