ISO 9000 and Beyond: From Compliance to Performance Improvement - Hardcover

Harrington, H. J.; Mathers, Dwayne D.

Hardcover

ISBN 10: 0070267774 ISBN 13: 9780070267770

Publisher: McGraw-Hill Inc.,US, 1997

Synopsis

This guide covers each of the 20 standards required by ISO 9000. It explains how to prepare documentation and find a registrar, and discusses other key steps. The step-by-step handbook and the interactive CD-ROM provide a multimedia overview of compliance steps and practices.

About this title

Book Description:

This is no ordinary resource. International quality guru H. James Harrington has teamed up with ISO 9000's Dwayne D. Mathers to write an expert guide covering each and every one of the 20 standards. Readers will also learn how to prepare documentation, find a registrar, and other key steps. The author's practical approach is reflected in the step-by-step handbook and the interactive CD-ROM that provides a multimedia overview of compliance steps and practices.

From the Back Cover:

The hands-on, how-to guide to making ISO work for you ISO 9000 and Beyond From Compliance to Performance Improvement. In a unique format that combines the strengths of written information, multimedia CD-ROM, flowcharting software, and real-time on-line guidance, two members of the team that created the ISO 9000 standards show you how to get the most from your quality management efforts. ISO 9000 and Beyond gives you the highest level of quality expertise in one remarkably affordable bundle. From authors who helped write the standards, you'll learn all about the ISO 9000 series. . .how to design, implement, and integrate the new Quality Management System (QMS). . .and how to make cost-effective additions that transform the minimum QMS into an above-average system that affords you a significant competitive advantage. For organizations facing six-month ISO audits, this guide is especially essential. It will show you how to break down resisitance and internalize the quality process so that you don't fail--the first or second time around. You can even go on-line to get your most pressing questions answered by the pros! No other ISO guide delivers so much ready-to-use help in such a practical, convenient package.

About this edition

• Publisher: McGraw-Hill Inc.,US
• Publication date: 1997
• ISBN 10: 0070267774
• ISBN 13: 9780070267770
• Binding: Hardcover
• Number of pages: 258