Items related to Customer Service (The McGraw-Hill One-Day Workshop)
The series of workshops is for organizations that wish to undertake with Harbridge Consulting Group Ltd. management training, but lack their own in-house programs. Each one-day workshop is a complete training package, and includes a trainer's guide text section, a participant's guide section with reproducible exercises, and a collection of slides. The present workshop consists of an introductory session followed by sessions on the customer-focused organization, dimensions of customer service, knowing your customers, customer service, active listening, and planning ahead. Looseleaf in a 3-ring binder. Published in association Annotation c. by Book News, Inc., Portland, Or.
"synopsis" may belong to another edition of this title.
- PublisherMcGraw-Hill
- Publication date1994
- ISBN 10 0070111979
- ISBN 13 9780070111974
- BindingLoose Leaf
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