Customer Service: The McGraw-Hill One Day Workshop

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9780070111974: Customer Service: The McGraw-Hill One Day Workshop

Train employees to deliver top-notch customer service--in just a day. Here's the easy, affordable way to spread strong customer service and support techniques throughout your organization. The McGraw-Hill One-Day Workshop in Customer Service, by Wendy Carter, gives you a total solution for training unlimited groups of 6 to 20 employees to adopt take-charge customer-first strategies for internal and external customer alike. Whether you're an experienced trainer or a virtual novice, this all-in-one course packs the step-by-step scripts, handouts, slides, and other materials you need to show employees how to know their customers, define and deliver quality, become active listeners, plan ahead, and more.

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Wendy Carter, Carter
Published by McGraw-Hill Trade (1994)
ISBN 10: 0070111979 ISBN 13: 9780070111974
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Wendy Carter; Carter
Published by McGraw-Hill Trade (1994)
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Wendy Carter; Carter
Published by McGraw-Hill Trade (1994)
ISBN 10: 0070111979 ISBN 13: 9780070111974
New Hardcover Quantity Available: 1
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Irish Booksellers
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Book Description McGraw-Hill Trade, 1994. Hardcover. Book Condition: New. book. Bookseller Inventory # 70111979

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