How to Deal with People You Can't Stand

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9780070078383: How to Deal with People You Can't Stand

This guide identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. It shows how to get results with each type and explains: how difficult people think, what they fear and why they act as they do; why difficulty is in the eye of the beholder; and how to cultivate nine "take-charge" skills that turn conflict into cooperation. The book contains humorous cartoons and should help boost teamwork.

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Brinkman, Rick; Kirschner, Rick
Published by McGraw-Hill Companies
ISBN 10: 0070078386 ISBN 13: 9780070078383
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Brinkman, Rick; Kirschner, Rick
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Brinkman, Rick, Kirschner, Rick
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