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This text combines a fast-moving business parable with step-by-step instructions for implementing the "GAPS" approach to problem solving. In our uncertain economy it is important for companies to be performing at their peak capacity. Budgets and staff have been slashed across the board and managers must solve the problems at their root. In many cases the "solution" does nothing to solve the problem because the manager has not uncovered the root causes of the problem, but rather tried to smooth over the top. This text should provide the strategies necessary for individuals working at any level to avoid destructive pitfalls and become star performers. Through a parable which chronicles the woe of a fictitious manager who discovers the "GAPS" approach to performance improvement, "Zap the GAPS!" provides an example of how to implement this strategy. It illustrates how the formula can, and will, be successful. GAPS stands for G - go for the shoulds, A - analyse the is, P - pin down the causes and S - select the right solutions.
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Review:
"A gem of a management book, guaranteed to help improve your company's performance no matter what business you're in!"--Harvey Mackay, author of the New York Times bestseller, Swim with the Sharks without Being Eaten Alive
About the Author:
Ken Blanchard has earned the right to be considered a legendary management guru with his past bestsellers, which continue to appear consistently on the Business Week Bestseller list. With its engaging and recognizable story line, vivid examples, and reader-friendly approach, ZAP THE GAPS! is sure to become Blanchard's next bestselling sensation.
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- PublisherHarperCollins Publishers (Australia) Pty Ltd
- Publication date2002
- ISBN 10 0060503009
- ISBN 13 9780060503000
- BindingHardcover
- Number of pages160
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Zap the Gaps! Target Higher Performance and Achieve It!
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Zap the Gaps! Target Higher Performance and Achieve It! by Kenneth H. Blanchard, Dana Gaines Robinson, James C. Robinson [Hardcover ]
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Book Description Hardcover. Condition: new. Hardcover. In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fastmoving business parable with stepbystep instructions for implementing the GAPS approach to problem solving.Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement: Through a parable which chronicles the woe of a fictitious manager who discovers the "GAPS" (G - go for the shoulds, A - analyse the is, P - pin down the causes, S - select the right solutions) approach to performance improvement, this text provides an example of how to implement this strategy. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780060503000
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