Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

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9780007210503: Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

The One Minute Manager meets Yum!,
the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success.

Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success.

Written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world's best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum!'s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the #1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales.

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Review:

‘Customer Mania! is the finest distillation of Ken Blanchard's wisdom, convictions and possibility thinking to date. What inspired me most was that it can happen and it is never too late to start!’
Tami Heim, former president of Borders, Inc.

‘In the long history of management writing, no one has so clearly and memorably extracted, exposed, illustrated and explained the essentials of enlightened and profitable management as Ken Blanchard. Bravo!’
Tom Peters

About the Author:

Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over 13 million copies and been translated into more than 25 languages. He has also written and co-authored numerous other books, including Gung Ho!, Big Bucks!, Raving Fans!, The One Minute Apology and The One Minute Golfer.

"About this title" may belong to another edition of this title.

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Blanchard, Ken
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Book Description HarperCollins Publishers, United Kingdom, 2005. Paperback. Book Condition: New. 197 x 130 mm. Language: English . Brand New Book. The One Minute Manager meets Yum!, the world s largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David s philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success. Written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world s best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum! s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the #1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales. Bookseller Inventory # AA89780007210503

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Blanchard, Ken
Published by HarperCollins Publishers, United Kingdom (2005)
ISBN 10: 0007210507 ISBN 13: 9780007210503
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Book Description HarperCollins Publishers, United Kingdom, 2005. Paperback. Book Condition: New. 197 x 130 mm. Language: English . Brand New Book. The One Minute Manager meets Yum!, the world s largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David s philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success. Written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world s best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum! s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the #1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales. Bookseller Inventory # AA89780007210503

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Book Description 2005. Paperback. Book Condition: New. 130mm x 197mm x 192mm. Paperback. The One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania! t.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 208 pages. 0.141. Bookseller Inventory # 9780007210503

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Book Description 2005. Paperback. Book Condition: New. 130mm x 197mm x 192mm. Paperback. The One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Cust.Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 208 pages. 0.140. Bookseller Inventory # 9780007210503

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