The One Minute Apology: A Powerful Way to Make Things Better

 
9780007159239: The One Minute Apology: A Powerful Way to Make Things Better

The latest addition to the phenomenally successful ONE MINUTE MANAGER series of business classics explains how to accept responsibility for your errors – a powerful action for improving company and employee morale.

The phenomenal business classic THE ONE MINUTE MANAGER introduced three secrets of management: One Minute Goal-Setting, One Minute Praisings, and One Minute Reprimands. Now told in Ken Blanchard's signature breezy style, this enlightening business parable – the fourth secret of the One Minute Manager – presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.

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Review:

‘Read THE ONE MINUTE APOLOGY and discover a secret power that will make things better for you and the people you touch with your life.’ Deepak Chopra

From the Back Cover:

With his phenomenal bestsellers 'The One Minute Manager' and 'Raving Fans', Ken Blanchard changed the way we approach management, leadership and customer service. Now Blanchard, along with co-author Margaret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.

Using Blanchard's signature breezy style, 'The One Minute Apology' tells the story of a Young Man who wants to help his mentor, a company president face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologise effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.

Destined to join Ken Blanchard's other groundbreaking classics, 'The One Minute Apology' offers businesspeople – and just about anyone – a cogent and clearheaded way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.

''The One Minute Apology' is a shark-proof strategy for making everyone's life better.'
Harvey Mackay, author of the 'New York Times' number one bestseller 'Swim With the Sharks Without Being Eaten Alive'

'Read ''The One Minute Apology' and discover a secret power that will make things better for you and the people you touch with your life.'
Deepak Chopra, author of 'The Deeper Wound'

'Being an effective leader means being able to say you're sorry. This delightful story highlights the wisdom and power that is contained in an honest admission of being wrong. Your guide, the One Minute Manager, will not only underscore the importance of using this critical leadership trait but will also teach you anything you might have forgotten about saying you're sorry.'
Stephen C. Lundin, Ph.D., Harry Paul and John Christensen, authors of 'Fish!, Fish! Tales and Fish! Sticks'

'Learning to apologize has to be an irrefutable law. ''The One Minute Apology' tells you how. Read it and have a better life.'
John C. Maxwell, founder The INJOY Group and author of the 'New York Times' bestseller 'The 21 irrefutable Laws of Leadership'

'A business parable for our time that reminds us all of the values of integrity, honesty and self-respect. An invaluable resource for anyone who needs to say I'm sorry.
Robert J. Nugent, chairman and CEO, Jack in the Box, Inc.

'''The One Minute Apology' is not a manipulative technique for getting what you want. It is a testimony to what the power of repentance and its related power of forgiveness can do to improve or repair relationships, your business and even your home.'
Cal Thomas, syndicated columnist

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Blanchard, Ken; McBride, Margret
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