Quality Concepts for the Process Industry - Softcover

Speegle, Michael

Softcover

ISBN 10: 1435482441 ISBN 13: 9781435482449

Publisher: Delmar Cengage Learning, 2009

Synopsis

Quality Concepts for the Process Industry prepares readers for a career as process plant operators. This book covers the classical concepts of quality control in a style and at a depth that should be acquired by all employees of the process industries. Each chapter of the text contains chapter objectives, thorough discussions of the concepts presented, a summary, and end-of-chapter review questions. There is a complete glossary of terms and a list of additional references in the back of the book.

About this title

Product Description:

Rare book

Review:

Preface. About the Author. 1. Why Quality is Important. 2. How It All Began. 3. The Quality Gurus. 4. ISO 9000 (2000). 5. Total Quality Management. 6. Customer Satisfaction. 7. Employee Empowerment. 8. Teamwork and Teams. 9. Communication. 10. Personal Effectiveness. 11. The Economics of Quality. 12. Quality as a System. 13. The Cost of Quality. 14. Quality Tools (Part 1). 15 Quality Tools (Part 2). 16 Variation. 17 Concepts of Statistical Quality Control. 18 SPC and Control Charts. 19 Process Capability. 20 Epilogue. Glossary. References. Subject Index.

About this edition

• Publisher: Delmar Cengage Learning
• Publication date: 2009
• ISBN 10: 1435482441
• ISBN 13: 9781435482449
• Binding: Paperback
• Number of pages: 288