"synopsis" may belong to another edition of this title.
Unhappy customers won't just dump you. No, first they'll tell at least ten or more people about their bad experience with your company, and then they'll broadcast it online. But wait, you say you have a good customer service department? Really? What hoops do your customers have to jump through before you help them? What rules have you wrapped around your customer service department, so that your reps can't really help? How long do you keep your customers on hold?
In It's the Customer, Stupid!, top salesperson and motivational speaker Michael Aun shares his secrets to keeping your customers happy, your sales growing, and yourself sane. You'll discover the myths and truths about customer satisfaction--and why many businesses and organizations, despite their claims of being customer-centric, really haven't got a clue.
This energizing book is packed with sales-boosting tips you can apply right away to your company or your own job, including:
The good news is that you can woo disgruntled customers back, keep them content, and even grow sales. But first, wake up and smell the coffee: It's the Customer, Stupid!
"About this title" may belong to another edition of this title.
Shipping:
£ 2.12
Within U.S.A.
Book Description Condition: New. Seller Inventory # 9349585-n
Book Description Hardback or Cased Book. Condition: New. It's the Customer, Stupid! 0.96. Book. Seller Inventory # BBS-9780470907399
Book Description Condition: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!. Seller Inventory # OTF-S-9780470907399
Book Description Hardcover. Condition: new. This item is printed on demand. Seller Inventory # 9780470907399
Book Description Condition: New. Seller Inventory # ABLIING23Feb2215580222073
Book Description Condition: New. Seller Inventory # I-9780470907399
Book Description Hardcover. Condition: new. New. Fast Shipping and good customer service. Seller Inventory # Holz_New_0470907398
Book Description hardback. Condition: New. Language: ENG. Seller Inventory # 9780470907399
Book Description Condition: new. Seller Inventory # ae37afc2e359fa21aa5befbe49ceb0b9
Book Description Hardcover. Condition: new. New Copy. Customer Service Guaranteed. Seller Inventory # think0470907398