AbeBooks Privacy Notice

Last Updated: April 11, 2012. To see what's changed, click here.

AbeBooks.co.uk knows you care how information about you is used and shared, and we appreciate your trust that we'll do so carefully and sensibly. This notice describes our privacy policy. By visiting AbeBooks.co.uk, you're accepting the practices described in this Privacy Policy.

Controller of Personal Information

Any personal information provided to or gathered by AbeBooks.co.uk is controlled by AbeBooks Europe GmbH, Ronsdorfer Str. 77a, 40233 Düsseldorf (the data controller) and AbeBooks Inc., Suite 500, 655 Tyee Road, Victoria, BC, V9A 6X5, Canada (both referred to as "AbeBooks"). In case you have questions concerning privacy policy matters please do not hesitate to contact privacy@abebooks.co.uk via email. You can also use this e-mail address to inquire about, modify or delete your personal data collected by AbeBooks.

Unless stated otherwise, this Privacy Policy exclusively regulates how AbeBooks treats your personal data. In case you make use of services provided by third parties, the privacy policy conditions of these third parties apply exclusively. AbeBooks does not revise the privacy policy conditions of third parties.

What Personal Information About Customers Does AbeBooks.co.uk Gather?

Generally you can access our web services without disclosing personal data to us. It is always your choice whether or not to provide us with your personal data.

If you would like to register, purchase or sell books via our web sites or subscribe to our newsletter, the disclosure of personal data is necessary. This data includes your name, your address, your e-mail and other personal data which is requested by AbeBooks in individual cases.

The information we learn from customers helps us personalise and continually improve your shopping experience at AbeBooks.co.uk. Here are the types of information we gather:

  • Information You Give Us: We receive and store any information you enter on our website or give us in any other way. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information you provide for such purposes as responding to your requests, customising future shopping for you, improving our website, and communicating with you.

  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses AbeBooks.co.uk or advertisements and other content served by or on behalf of Abebooks.co.uk on other Web sites. Click here to see examples of the information we receive.

  • E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from AbeBooks.co.uk if your computer supports such capabilities. At any time you may ask us to stop sending you commercial e-mail by sending your request to privacy@abebooks.co.uk. Also, each commercial e-mail we send to you will tell you how to decline further unsolicited e-mail.

  • Information from Other Sources: We might receive information about you from other sources and add it to our account information. Click here to see examples of the information we receive.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser, to enable our systems to recognise your browser and to provide features, such as the storage of items in your Shopping Basket between visits and personalised ads on other Web sites.

The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some of AbeBooks.co.uk's essential features, we recommend you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to checkout, or use any AbeBooks.co.uk products and services that require you to sign in.

Does AbeBooks.co.uk Share the Information It Receives?

Information about our customers is an important part of our business, and we're not in the business of selling it to others. AbeBooks shares customer information only as described below, with our affiliates and with our parent corporation, Amazon.com, Inc., and the subsidiaries it controls. Amazon.com, Inc. and its controlled US subsidiaries are participants in the Safe Harbour programme developed by the US Department of Commerce and the European Union. These Amazon Group companies have certified that they adhere to the Safe Harbour Privacy Principles agreed upon by the US and the EU.

  • Buying and Selling on AbeBooks: If you would like to purchase or sell books via the AbeBooks web sites, we will transmit your personal data to the respective contractual partner (buyer or seller) for the purpose of processing the contract. If you sell books via partner companies (including those which are not controlled by AbeBooks), in individual cases it can be necessary that we also transmit your personal data to these companies for the purpose of selling your books.
  • Affiliated Businesses We Do Not Control: We work closely with our affiliated businesses. In some cases, these businesses may operate stores at AbeBooks.co.uk or sell offerings to you at AbeBooks.co.uk. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include, sending e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing payment card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. These service providers are obliged to treat your data according to this Privacy Notice and the relevant data protection legislation.
  • Promotional Offers: Sometimes, we may send offers to selected groups of AbeBooks.co.uk customers on behalf of other businesses. When we do this, we don't give that business your name and address.
  • Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the event that AbeBooks.co.uk or substantially all of its assets are acquired, customer information of course will be one of the transferred assets. Of course, in this case your data is also subject to this Privacy Notice and the relevant data protection legislation.
  • Protection of AbeBooks.co.uk and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of AbeBooks.co.uk, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit-risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.
  • With Your Consent: Other than as set out above, you'll receive notice when information about you might go to third parties, and you'll have an opportunity to choose not to share the information.

How Secure Is Information About Me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter.
  • We reveal only the last four digits of your payment card numbers when confirming an order. Of course, we transmit the entire payment card number to the appropriate payment card company during order processing.
  • It's important for you to protect against unauthorised access to your password and your computer. Be sure to sign off when you've finished using a shared computer.
  • Some of our affiliated businesses and service providers are located outside of the European Economic Area, including in the United States, and your personal information may be collected, used, stored and processed outside of the European Economic Area for the purposes described in this Privacy Policy.

Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection.

What About Third-Party Advertisers and Links to Other Websites?

Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to, or control over, cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices.

AbeBooks.co.uk may also display personalised third-party advertising based on personal information about customers, such as purchases on AbeBooks.co.uk. Click here for more information about the personal information that we gather. Although AbeBooks.co.uk does not provide any personal information to advertisers, advertisers (including ad-serving companies) may assume that users who interact with or click on a personalised advertisement meet their criteria to personalise the ad (for example, users in the United Kingdom who bought or browsed for classical music books).

Which Information Can I Access?

AbeBooks.co.uk gives you access to a broad range of information about your account and your interactions with AbeBooks.co.uk for the limited purpose of viewing and, in certain cases, updating that information. Click here to see some examples. This list will change as our website evolves.

What Choices Do I Have?

  • You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of AbeBooks.co.uk features such as the Shopping Basket.
  • You can add or update certain information on pages such as those listed in the "Which Information Can I Access?" section, above. When you update information, we usually keep a copy of the prior version for our records.
  • You have the right to access, update and modify your personal data, and to object to its processing. You can exercise this right by sending an e-mail to privacy@abebooks.co.uk.
  • At any time you may ask us to stop sending you commercial e-mail by sending your request to privacy@abebooks.co.uk. Also, each commercial e-mail we send to you will tell you how to decline further unsolicited e-mail.
  • The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some of AbeBooks.co.uk's essential features, we recommend you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to checkout, or use any AbeBooks.co.uk products and services that require you to sign in.

Are Children Allowed to Use AbeBooks.co.uk?

If you're under 18, you may use AbeBooks.co.uk only with the involvement of a parent or guardian.

Conditions of Use, Notices and Revisions

If you choose to visit AbeBooks.co.uk, your visit and any dispute over privacy is subject to this Policy and our Terms and Conditions, including limitations on damages, and application of the laws of Germany.

If you have any comments or questions about privacy at AbeBooks.co.uk or about this Privacy Policy, please contact AbeBooks EU at privacy@AbeBooks.co.uk.

Our business changes constantly, and our Privacy Policy and the Terms and Conditions will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us

You provide most information when you search, register, buy, sell, post, participate in a prize draw or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; make an order; provide information in Your Account (and you might have more than one, if you've used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a prize draw entry. As a result of those actions, you might supply us with such information as your name, address, and telephone number; payment card information; names of people to whom purchases have been shipped, including address and telephone number; e-mails to us; and financial information.

Automatic Information

Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, such as browser type, version and timezone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Bestseller Lists; the full Uniform Resource Locators (URL) clickstream to, through, and from our website, including date and time; cookie number; products you viewed or searched for; and the telephone number used to call our customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information from Other Sources

Examples of information we receive from other sources include credit history information from our affiliates and credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can currently access easily at AbeBooks.co.uk include up-to-date information regarding recent orders, personally identifiable information (including name, e-mail, password, and address book), and payment settings (including payment card information).

Privacy & Security