Sales & Account Management Representative UK

We are looking for an English native speaker to join our team for the UK market in Sales and Account Management & Customer Service. In this role, you will help us to support our key accounts , deliver first class customer service and attract more booksellers to join our marketplace.

This is a junior level position with a permanent contract, and the job is located in Dusseldorf, Germany.

Your Responsibilities:

Sales and Account Management

• Develop and implement bookseller acquisition & retention campaigns
• Key account management for booksellers
• Coordinate the organization of events and attend book fairs in UK
• Monitor the performance of our English speaking booksellers and support initiatives to increase the overall service quality
• Coordinate the communication with the English speaking bookseller community
• Closely cooperate with the marketing team to promote our booksellers' inventory to our worldwide customer base

Customer Service

• Build and continuously improve the customer satisfaction
• Provide qualified and efficient support for booksellers who want to start selling on AbeBooks by email and telephone
• Resolve customers’ technical issues with the support of our technical team

Your Profile:

• University Degree
• English as a native language
• Strong communication skills, written and oral
• Ability to work in a busy environment and to coordinate activities among different departments
• Strong bias for action and ability to prioritize
• Excellent computer skills
• Open minded with a “hands-on" attitude
• Profound knowledge of Internet and e-commerce
• An interest in books
• 1-2 years of work experience in the field of sales and/or customer service

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people in a very international environment, having a high level of responsibility in an exciting and challenging business. We are looking forward to your application!

Please send your application (cover letter, CV) by email to: jobs@abebooks.de

Abebooks Europe GmbH
Astrid Neunfinger
Ronsdorfer Str. 77a
40233 Düsseldorf
Germany

E-mail: jobs@abebooks.de