We are looking for a dedicated and energetic person who shares our enthusiasm. You need to have the ability to work as part of a team and not be afraid to take up a challenge in an international environment.

The position is located in Düsseldorf, Germany. It is available from April 2010.

Responsibilities

• Provide qualified and efficient customer support for buyers and sellers by email and telephone
• Investigate, document, and resolve customer issues related to account management, web site functionality, technical or business issues
• Support our technical team in the areas of file uploads, conversions and other technical escalations
• Continuously improve the customer experience and build and maintain customer satisfaction
• Support updates of help pages and Customer Service documentation

Qualifications

• English as a mother tongue with a profound command of the language (grammar, spelling, style etc)
• Excellent oral and written communication skills
• Troubleshooting and problem solving attitude
• Effective time management and the ability to prioritize tasks for maximum productivity
• Experienced in PC / MS Office handling
• Very good knowledge of the Internet and e-commerce
• Open minded with a "hands-on“ attitude
• Work experience in the field of customer service

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business. We are looking forward to your application!

AbeBooks Europe GmbH  –  Mrs Astrid Neunfinger  –  Ronsdorfer Str. 77a  –  40233 Düsseldorf
Tel.: +49/211/7117069-14 – E-mail: jobs@abebooks.de