Capturing the flavor and breadth of the industry, Introduction to Hospitality Management, 3/e, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. Devoting six chapters to management, the book focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a student’s appreciation for the field. This new edition includes access to an enhanced Companion Web Site and features more on event management, sustainable hospitality, and globalization.
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"The strength of this text is its coherent, direct and straightforward style. I actually enjoyed reading it," — William H. Weber, Johnson & Wales University, Charleston
"...offers an insightful and comprehensive look at the industry as a whole. Students are exposed to the big picture," — Eva Smith, Spartanburg Technical College
"This book has a great variety of ways that students can test/apply their knowledge, whether is is by case study, review questions, internet exercises, vocabulary or the 'apply your knowledge' sections," — Jane Boyland, Johnson & Wales University
"It is the most up to date book on or will be on the market." — John M. Courtney, Johnson County Community College
Dr. John R. Walker is the Marshall Professor and director of the Hotel, Restaurant and Tourism Management Program at the Alliant International University in San Diego, California. John's fifteen years of industry experience includes management training at the Savoy Hotel London. This was followed by terms as food and beverage manager, assistant rooms division manager, catering manager, and general manager with Grand Metropolitan Hotels, Selsdon Park Hotel, Rank Hotels, Inter-Continental Hotels, and the Coral Reef Resort, Barbados, West Indies.
For the past twenty years he has taught at two- and four-year schools in Canada and the United States. In addition to being a hospitality management consultant and text author, he has been published in The Cornell Hotel Restaurant Administration Quarterly and The Hospitality Educators Journal. He is the author of Introduction to Hospitality, published by Prentice Hall.
John is a past president of the Pacific Chapter of the Council on Hotel, Restaurant, and Institutional Education (CHRIE). He is a certified hotel administrator and a certified Foodservice Management Professional (FMP). He is married to Josielyn Teres, and they are expecting twins in June.
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Book Description Prentice Hall, 2009. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Table of Contents PART I: THE HOSPITALITY INDUSTRY AND TOURISM 1. Welcome to the Hospitality Industry 2. Tourism PART II: LODGING 3. The Hotel Business 4. Rooms Division Operations 5. Food and Beverage Operations PART III: RESTAURANTS, MANAGER SERVICES AND BEVERAGES 6. Restaurant Business 7. Restaurant Operations 8. Managed Services 9. Beverages PART IV: RECREATION, THEME PARKS, CLUBS AND GAMING ENTERTAINMENT 10. Recreation, Theme Parks and Clubs 11. Gaming Entertainment PART V: ASSEMBLIES AND EVENT MANAGEMENT 12. Meetings, Conventions, Expositions 13. Special Events PART VI: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY 14. Leadership and Management 15. Planning 16. Organizing 17. Communicating and Decision-Making 18. Human Resources and Motivation 19. Control. Bookseller Inventory # ABE_book_new_0135061385
Book Description Prentice Hall, 2009. Hardcover. Book Condition: New. book. Bookseller Inventory # 0135061385
Book Description Prentice Hall, 2009. Hardcover. Book Condition: New. 3. Bookseller Inventory # DADAX0135061385
Book Description Book Condition: Brand New. This is INTERNATIONAL EDITION, Brand New, 3 edition, , color Printing, Softcover International Edition., High-Quality paper, Printed in English. Ships from multiple locations to WORLDWIDE customer. We CANNOT ship to APO/FPO/PO BOX address.3-5 BUSINESS DAYS EXPRESS SHIPPING VIA UPS / FEDEX/ DHL FOR USA, CANADA, EUROPE,ASIA AND AUSTRALIA CUSTOMER. The international edition will has different ISBN and Cover design from US edition. Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings //Not for Sales in USA and Canada// are printed on the cover of the book. It is legally to use the international edition in North America. Bookseller Inventory # 103210
Book Description Book Condition: Brand New. Brand New, 3 edition, , color Printing, Softcover International Edition., GET IT FAST within 2-5 business days by UPS/DHL worldwide express with Tracking Number. Book is printed in English. NO PO Box, APO, FPO address. This is international edition. The international edition will has different ISBN and Cover design from US edition. Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings //Not for Sales in USA and Canada// are printed on the cover of the book. It is legally to use the international edition in North America. We may ship the books from Asian regions for inventory purpose. Bookseller Inventory # 3210
Book Description Prentice Hall, 2009. Hardcover. Book Condition: New. Bookseller Inventory # P110135061385
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801350613811.0