Deming's Profound Changes: When Will the Sleeping Giant Awaken? - Hardcover

Delavigne, Kenneth T.

Hardcover

ISBN 10: 0132926903 ISBN 13: 9780132926904

Publisher: Pearson Technology Group, 2008

Synopsis

Increasingly, the demise of many businesses and organizations is being blamed on current Western management practice which can be traced back to the 19th century and Frederick Taylor's theory of scientific management. Although W. Edwards Deming proposed a more modern philosophy of management, the Western world continued to practice Taylor's philosophy, now known as neo-Taylorism. This volume explores neo-Taylorism (its origins and what its beliefs are), Deming's philosophy (his system of profound knowledge and his 14 points), and suggests how Deming's philosophy could be an antidote to today's managerial ineffectiveness. The text aims to show organization and technical managers how to change using Deming's principles in order to improve quality in delivered services and products as well as employee satisfaction. It also analyzes the flaws of Taylorism and neo-Taylorism in comparison with Deming's philosophy.

About this title

About the Author:

Kenneth T. Delavigne is an independent consultant and teacher in Quality Methods. He previously served a 24-year tenure with IBM--where, for over 12 years, he was involved in the quality area. Mr. Delavigne became a student of Deming's in 1982, and recently assisted Dr. Deming in teaching one of his four-day seminars.

J. Daniel Robertson is Director, Customer Repair Services, 3Com Corporation, Santa Clara, CA. For 21 years, he has worked as an engineer and manager of high tech manufacturing and customer service operations in California's Silicon Valley. Mr. Robertson was introduced to Dr. Deming's theories in 1980 at Hewlett Packard where he applied the philosophy to both production and administrative processes. At 3Com Corp., he applied Deming's teachings to build a high volume organization where the culture was one of "quality being everyone's responsibility."

From the Back Cover:

This book was designed to help readers understand the differences between modern management practices and those taught by Dr. W. Edwards Deming. Beginning with the foundations of modern management, Delavigne and Robertson examine the influences (identified as neo-Taylorism) which have shaped managers and organizations over the past 100 years. With an axiomatic approach to summarize the similarities and differences between neo-Taylorism and Deming's philosophy, readers come away with a more in-depth appreciation for why so many organizations fail in their struggle to achieve high levels of profitability and many simply fail to survive.

About this edition

• Publisher: Pearson Technology Group
• Publication date: 2008
• ISBN 10: 0132926903
• ISBN 13: 9780132926904
• Binding: Hardcover
• Number of pages: 304