Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.
This text explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.
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Book Description Prentice Hall, 2004. Hardcover. Book Condition: New. book. Bookseller Inventory # 0132626438
Book Description Prentice Hall, 2004. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0132626438
Book Description Prentice Hall, 2004. Hardcover. Book Condition: New. Bookseller Inventory # P110132626438
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801326264391.0