If there's one thing that's consistent in today's business world, it's rapid change. So how do you not only stay steady but actually grow'and quickly enough to stay safely ahead of your competitors? Built for Growth delivers specific solutions to create a brand and presence that generates true customer passion, as you lay a solid foundation for long-term success. Author Arthur Rubinfeld was a major driver in Starbucks' unprecedented retail expansion from 100 stores to more than 4000-- and its transformation into one of the world's most recognized brands. Here he draws on his singular expertise to present a proven, holistic approach to conceiving, designing, and executing your business plan: creating exciting concepts, growing them to fruition in local markets, expanding rapidly, and keeping your brand fresh and relevant as it matures. His revolutionary approach to business strategy embodies strong personal values, promotes exceptional creativity, leverages scientific methodology in finance and market analysis, and brings it all together with 'old-time' customer service.
"synopsis" may belong to another edition of this title.
From Kirkus Reports, February 10, 2005 Volume 2, Issue 1
Built for Growth: Expanding Your Business Around the Corner or Across the Globe
By: Arthur Rubinfeld and Collins Hemingway
Publisher: Wharton School Publishing
Pub Date: March 2005
With a first section titled “Make No Little Plans,” Rubinfeld makes clear his philosophy of viable business expansion. As the man instrumental in taking Starbucks to the nearest corner, he knows from expansion. He also knows about the mainstays of any successful business: functional design, staying on budget, maximizing profits, and customized customer service (each of which is treated in its own section). From this strong foundation, the business person can begin to think big, or “Go Long,” in Rubinfeld’s parlance. The first step is to create a business plan, which the author explicates in detail. After assuring that the economic plan is rock-solid, then make sure that employees will remain motivated. Rubinfeld also has plenty of ideas on how to maximize revenue with a minimum investment: a pizza chain can market its sauce, a crafts store can offer lessons to shoppers for a premium, and so on. Although the sections on real estate and “locationing” are particularly valuable given the author’s experience, nearly every page has a concrete idea, suggestion, or caution. Rubinfeld delivers serious value for money here, and small business owners and managers would do well to take advantage of it.
March 28 2005Book review: Blend that brought the world Starbucks
By Jonathan Birchall
BooksBUILT FOR GROWTH
Expanding your business around the corner or across the globe
By Arthur Rubinfeld and Collins Hemmingway
Wharton School Publishing $25.95
Ever wondered what happened to the glass and metal storage bins full of coffee beans that used to stand around in Starbucks' coffee shops? The design team, apparently, thought they would give customers a subliminal connection to old-world in-store coffee roasters, but without that old-world fire risk.
But the company's operations people never liked the idea. The staff didn't use them. The storage bins became just a store decoration. And then they were slowly phased out.
The hand-made pendant lampshades over the curved wooden platform used to present drinks to the customer, on the other hand, are still around - spotlighting each beverage as if it were something more than, well, just a coffee.
After 10 years leading Starbucks' store development programme, during which time the company expanded from 150 stores to more than 4,000, Arthur Rubinfeld has an eye for that kind of detail.
Trained as an architect, his early career included working as construction manager on a hotel building in Manhattan; he moved on to directing workers on the building site of one of the most successful retail brands in recent business history.
So, appropriately for a man whose made his name in bricks and mortar, or at least in terracotta tile and modular countertops, he has written a very hands-on manual for the would-be entrepreneurial retail brand builder. Strangely, for a book that celebrates original thinking, Wharton Publishing (an imprint of Pearson, owner of the Financial Times) opted for a title that echoes Jim Collins' best selling Built to Last. But this is a far more wildly discursive production, ranging from tips on signing a good lease, to the importance of a unified concept of design, to plain old-fashioned business street smarts.
Trying to get a grip on the economic demographics of a potential location for a new store or restaurant? Check out the clothes hanging in a local dry cleaners (too many shirts is bad news). Or assess the range of ethnic foods available in a local supermarket - greater variety in an up-market supermarket means more adventurous shoppers.
But it is the anecdotes from Starbucks' evolution, and from Rubinfeld's subsequent career as a brand development consultant, that drive the book forward. From store design and location to "high touch" customer service, the brand's expansion provides the paradigm for the value of combining imaginative planning with hard-nosed execution.
The author describes, for instance, how a design team came up with the concept of using design "touchstones" of earth, fire, water and air that were supposed to evoke the development of the coffee bean (growth, roasting, brewing and aroma). Sounds zany, perhaps, but it inspired the palette of colours used and the organic feel of the stores, and in turn shaped other decisions, such as the choice of round, rather than square tables, aimed at creating a less formal mood that made customers more relaxed.
Taken all together, the design concept worked in a way that the company's rivals found impossible to emulate with attempts to mimic any individual element such as the wallpaper, or the lighting.
The process also resulted in a kit-of-parts approach, where 80 per cent of every new store could be fitted with a selection of mass produced standard components, with local designers then given leeway to customise the remaining 20 per cent to meet the conceptual requirement of individuality. The stores in turn were being directed to areas selected by both economic and educational demographics, with the exact location of each initial bridgehead outlet individually chosen for its high-profile impact.
Sometimes the authors' principles seem self-evident, such as seeking staff who are prepared to make eye contact with the customers. But there are also enough failures around the world's shopping zones to suggest there's a pretty big market for instruction, and he tells his stories with the enthusiasm of a man who clearly loves the detail of retail.
You can feel his pain over the foolishness of a cashier at the head of a long check-out line asking customers whether they had found everything they wanted. Or his discomfort over dirty tables in an ice-cream parlour, or chefs cooking out front in an Italian restaurant wearing tatty sneakers and scruffy beards.
This is the nitty-gritty of the competitive retail war being waged across the US, and elsewhere too, in the battle to persuade customers to differentiate. At its heart, he argues, is the struggle between two visions of the retail future - "the death spiral of commoditisation and price wars or the life spiral of creativity, quality and differentiation".
The big brands are increasingly seeking to personalise the impersonal - Wal-Mart already has its greeters at the door whose job is to make customers feel wanted.
For Rubinfeld, the smaller retailer will only survive in what he calls the "New Age of Retail" by defining a defensible lifestyle or speciality niche. And once there, they need to secure a position with "high touch and human engagement". After all, that's how Starbucks persuaded people to spend all that money on what is, well, just a cup of coffee.
Review in Library Journal, May 1 2005
RUBINFELD, ARTHUR & COLLINS HEMINGWAY. Built for Growth: Expanding Your Business Around the Corner or Across the Globe. Wharton. 2005. c.256p. index. ISBN 0-13-146574-0. $26.95. BUS
Creating and developing a retail brand can be challenging, but as businessman Rubinfeld and coauthor Hemingway maintain, it must be done properly. Rubinfeld knows whereof he speaks, having played a role in Starbucks's retail expansion and worked on Oakley, Gateway, Adidas, and Washington Mutual brand-building campaigns. The authors intend the book to
be "a valuable primer on all aspects of retail: brand, location, people, finance, property management, expansion strategy and long-term thinking." To that end, they advocate a three-step approach-ideate, create, and execute-which, in a nutshell, translates into formulating ideas for a business, creating viable business solutions, and then successfully
following through. While the importance of "location, location, location," high-quality retail design, and optimal customer service may seem obvious, the authors stress that these are in fact vital and often overlooked retail
building blocks. An informative read for both beginners and seasoned retailers, this outstanding book abounds with insightful case studies and expert advice that should enhance the success of any retail brand.
Recommended for public libraries and all business collections.
- Richard Drezen, Washington Post/New York City Bureau
From the Back Cover:
"A valuable primer on all aspects of retail- brand, location, people, finance, property management, expansion strategy, and long-term thinking. Rubinfeld understands the difficulty of the small guy getting started and the big guy keeping the brand fresh. Even an experienced retailer will want to stop and reflect at his insights, which come from many years in every aspect of thebusiness."
—From the Foreword by Jeff Brotman, Chairman, Costco
Built for Growth shows exactly how to create winning retail brands, how to create a unique, compelling brand even as you establish a rock-solid foundation for long-term success. Arthur Rubinfeld architected Starbucks' expansion from 100 stores to nearly 4,000, helping to establish Starbucks as one of the world's most-recognized brands.
Now, drawing on his singular expertise with Starbucks and as a consultant to Oakley, Gateway, adidas, and Washington Mutual, he offers breakthrough strategies and techniques for all facets of retail- choosing locations, recruiting management and associates, defining organizations and systems, designing stores, merchandising, day-to-day execution, and more.
Together with Collins Hemingway, coauthor with Bill Gates of Business @ the Speed of Thought, Rubinfeld introduces a proven, holistic approach to conceiving, designing, and executing your retail business plan- creating exciting concepts, growing them in local markets, preparing for aggressive expansion, and keeping the brand fresh and relevant as it matures. This revolutionary approach integrates strong personal values, exceptional creativity, the latest scientific methodology, and passionate customer service. Whether you're seeking to reignite growth or planning your first store, Built for Growth will be absolutely indispensable.
Retail brands that win, brands that last
A complete framework for retail success- conception, design, and execution
Imagination, courage, and drive
Start by believing- you can become a national or international brand
"Go long"- execute on rapid growth
Retail organizations and models that scale rapidly and "put the game out of reach"
Your retail presence- capturing the essence of your brand
From locations to store design- generating real customer passion
"Main & Main"- own the best locations and markets
From demographics to street traffic- all you need to know about choosing locations
Push the envelope- innovate to maintain brand leadership
How to reinvigorate product, design, service, and quality—over and over again
"Finally, a straightforward, insider's perspective on how retail success really happens. Arthur's incredible track record at Starbucks alone makes this a must-read for anyone thinking about starting, buying, or reinvigorating a retail business. Packed with insight, inspiration, and the practical tools to grow a business, Built for Growth won't disappoint."
—Scott Bedbury, Author, A New Brand World
"Only five business plans in a hundred address a real customer need. Built for Growth shows retailers how to do more than just talk about serving customers; it is a step-by-step guide to building a business that provides an exceptional customer experience. As someone who has started several businesses, I believe that Arthur'sadvice will be invaluable to anyone starting a retail or service business."
—Tom Stemberg, Founder and Chairman, Staples
"For someone who has been in the retail business for a long time, Arthur's book explains how established retailers can innovate while staying true to their core values and their core brand. It is unusual for a professional in Arthur's position to willingly share their expertise in such a comprehensive, succinct, and personal manner."
—Marvin S. Traub, Former CEO Bloomingdale's; Current CEO Marvin Traub Associates, Inc.
"I have known Arthur since we lived in the same apartment building as young professionals just getting started in New York City. We have enjoyed a great personal as well as professional relationship. Arthur was one of the primary architects of Starbucks' strategic retail growth and development. His passion for retail, his knowledge of branding and design, and his heart for people are the main ingredients for his success at Starbucks, where he set the gold standard for high-quality, rapid retail expansion."
—Howard Schultz, Chairman and Chief Global Strategist, Starbucks Corporation
Arthur Rubinfeld achieved breakthrough results for such premier companies as Starbucks, Oakley, Gateway, adidas, and Washington Mutual. In Built for Growth, he shares his unparalleled knowledge about envisioning, building, launching, expanding, and sustaining winning retail brands. The book delivers battle-tested advice for crafting retail plans that work, executing them systematically and aggressively, generating genuine customer loyalty, and innovating to keep your brand fresh, year after year. The lessons herein can mean the difference between success and failure. So whether you're opening your first store or you are an "old hand" in retail, don't just read this book—live by it.
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