Talk Back: Local Authority Communication with Citizens - Softcover
Communication is the lifeblood of local government yet, as this report shows, many authorities have a haphazard approach to this vital task. Services to the public will only be used and valued if people know about them, and in time will improve if councils make good use of feedback. But councils are more than providers of services. They are a vital democratic forum for local issues and councils gain credibility through listening. "Talk Back" analyzes what councils are doing now and how they can improve two-way communications and PR if they are to be valued and respected in the future.
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- PublisherAudit Commission
- Publication date1995
- ISBN 10 0118861328
- ISBN 13 9780118861328
- BindingPaperback
- Number of pages56
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