ITIL V3 Service Operation: [German translation] - Softcover

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9780113314034: ITIL V3 Service Operation: [German translation]
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ISBN 10: 0113314035 ISBN 13: 9780113314034
Publisher: Stationery Office Books, 2013
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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.

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  • PublisherStationery Office Books
  • Publication date2013
  • ISBN 10 0113314035
  • ISBN 13 9780113314034
  • BindingPaperback
  • Edition number2
  • Number of pages488

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9780113311415: Service Operation - German

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ISBN 10:  0113311419 ISBN 13:  9780113311415
Publisher: The Stationery Office, 2008
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