Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation (Perfect Phrases Series) - Softcover

Bacal, Robert

Softcover

ISBN 10: 0071745068 ISBN 13: 9780071745062

Publisher: McGraw Hill, 2011

Synopsis

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

• Defusing bad situations before they get worse
• Handling complaints patiently and professionally
• Satisfying customers and increasing sales
• Building long-term relationships with important customers

About this title

Product Description:

Perfect Phrases for Customer Service

About the Author:

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

About this edition

• Publisher: McGraw Hill
• Publication date: 2011
• ISBN 10: 0071745068
• ISBN 13: 9780071745062
• Binding: Paperback
• Edition number: 2
• Number of pages: 256