Customer Service: Skills & Concepts for Success: Skills and Concepts for Success - Softcover
This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
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- PublisherMcGraw-Hill Higher Education
- Publication date2004
- ISBN 10 0071112928
- ISBN 13 9780071112925
- BindingPaperback
- Edition number3
- Number of pages544
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Customer Service
Published by
The McGraw-Hill Company
(2004)
ISBN 10: 0071112928
ISBN 13: 9780071112925
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Softcover
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Customer Service
Published by
The McGraw-Hill Company
(2004)
ISBN 10: 0071112928
ISBN 13: 9780071112925
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Softcover
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Book Description Condition: New. pp. 544. Seller Inventory # 57092109
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