"Several checkout lines were open and empty, but one had a long line. The customers patiently waited to have their groceries bagged by one special smiling clerk. Why? Because Johnny always placed a note with his 'thought of the day' in each shopper's bag." Humanizing the workplace need not be complex. Small gestures like Johnny's can make a world of difference. In this heartwarming book Barbara Glanz tells you exactly how to bring those little touches that mean so much to the place where you work, whether you are employee or boss. Filled with hundreds of happiness - and morale-boosting suggestions, "CARE Packages for the Workplace" shows you how to bring caring, communication, and respect to the place where you work.
"synopsis" may belong to another edition of this title.
This book is a resource guide of ideas to regenerate spirit.
I am a professional speaker who writes. As I was collecting ideas for my first two books on creative communication and building customer loyalty, I was intrigued by how different many organizations felt just being there for a short time. In a very few minutes I could pretty much tell whether this was a good place to work or not. I also began to realize that customer service cannot be mandated. Even with the best training program in the world, if an employee does not want to give good service, they won't! Real, caring service has to come from the inside out. And I also discovered that those organizations with the most unusual and sometimes even outrageous methods of communication seemed to be the most productive.
As I traveled around the world speaking and I experienced more and more different industries, associations, and organizations in both the public and the private sectors, I came to the conclusion that the difference between an ordinary workplace and an extraordinary workplace was the element of spirit--the spirit of caring, creativity, and fun. I began to collect ideas of things different individuals and organizations were doing in their workplaces to engender this spirit of joy, and I also began to read everything I could find on the topic.
What I discovered was that there were lots of "theoretical" writings out there about spirit in the workplace but I could find no practical ones, ones that contained "how-to" ideas that anyone could use to make their workplace a better place to be. So I began to organize the ideas I had collected and found that they fell into the acronym CARE. C = Creative Communication; A = Atmosphere and Appreciation for All; R = Respect and Reason for Being; and E = Empathy and Enthusiasm. This, then, became the format for the book with one of the elements as the basis for each chapter.
I have now been speaking on this topic for over 4 years, and in that short time, I have been asked to speak on four continents and in 46 states. I know without a doubt that the ideas in this book can make a big difference in any organization; however, most of them start with single individuals. You may want to read the story of "Johnny, the grocery bagger" in the chapter on "Reason for Being." It has been excerpted in "Chicken Soup for the Soul 3", in "Everyone's a Coach", in "Heart at Work" and tells the true story of a young man with Down's Syndrome who completely turned around the atmosphere in a large supermarket. That is the spirit of this book--that no matter what your job is, no matter what your boss or co-workers are doing, no matter how much change is going on around you, you have powerful opportunities every single day in every interaction you have to make a difference. And the book will give you hundreds of ideas to help that happen. My wish is that you will find new hope for your workplace from the real life ideas and stories in the book. I send you my own joy in being able to affirm all the individuals and organizations who are making a wonderful, positive difference in our world!
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Book Description McGraw-Hill Education. PAPERBACK. Book Condition: New. 0070242674 . Bookseller Inventory # CUD5629TWLC051316H0082P
Book Description McGraw-Hill Education. PAPERBACK. Book Condition: New. 0070242674. Bookseller Inventory # HGT6201LJLM091716H0854A
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Book Description McGraw-Hill Education, 1996. Paperback. Book Condition: New. New book. May have light shelf wear. Bookseller Inventory # BK0120613
Book Description McGraw-Hill Education, New York, NY, 1996. Trade paperback. Book Condition: New. 0070242674 New. brand new Trade paperback (US). Glued binding. 222 p. Contains: Illustrations, black & white. Audience: General/trade. Bookseller Inventory # ALIBRIS.0000737
Book Description McGraw-Hill, 1996. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Tells you exactly how to bring those little touches that mean so much to the place where you work, whether you are employee or boss. Containing hundreds of happiness - and morale-boosting suggestions, this book shows you how to bring caring, communication, and respect to the place where you work. Bookseller Inventory # ABE_book_new_0070242674
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Book Description McGraw-Hill, 1996. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0070242674
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