Quality Is Personal: A Foundation For Total Quality Management - Softcover
In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at AT&T, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external customers. Monitoring performance improvement with checklists, they show, is an important contribution in the successful transformation of an organization into a Total Quality Management company.
"synopsis" may belong to another edition of this title.
- PublisherFree Press
- Publication date1993
- ISBN 10 0029266254
- ISBN 13 9780029266250
- BindingPaperback
- Number of pages188
- Rating
Buy New
Learn more about this copy
£ 8.51
Shipping:
£ 3.20
Within U.S.A.
Top Search Results from the AbeBooks Marketplace
Stock Image
Quality Is Personal: A Foundation For Total Quality Management
Seller:
Rating
Book Description paperback. Condition: New. FAST SHIPPING & FREE TRACKING! The pages of this book are clean and unmarked. Seller Inventory # 217898
Buy New
£ 8.51
Convert currency
Stock Image
Quality Is Personal: A Foundation For Total Quality Management
Seller:
Rating
Book Description Condition: New. Buy with confidence! Book is in new, never-used condition. Seller Inventory # bk0029266254xvz189zvxnew
Buy New
£ 18.44
Convert currency
Stock Image
Quality Is Personal: A Foundation For Total Quality Management
Seller:
Rating
Book Description Condition: New. New! This book is in the same immaculate condition as when it was published. Seller Inventory # 353-0029266254-new
Buy New
£ 18.44
Convert currency
Seller Image
Quality Is Personal: A Foundation For Total Quality Management by Harry V. Roberts, Bernard F. Sergesketter [Paperback ]
Published by
Free Press
(1993)
ISBN 10: 0029266254
ISBN 13: 9780029266250
New
Soft Cover
Quantity: 1
Seller:
Rating
Book Description Soft Cover. Condition: new. Seller Inventory # 9780029266250
Buy New
£ 18.49
Convert currency
Seller Image
Quality Is Personal : A Foundation for Total Quality Management
Seller:
Rating
Book Description Condition: New. Seller Inventory # 501393-n
Buy New
£ 17.57
Convert currency
Stock Image
Quality Is Personal: A Foundation For Total Quality Management
Seller:
Rating
Book Description Paperback. Condition: new. New. Fast Shipping and good customer service. Seller Inventory # Holz_New_0029266254
Buy New
£ 17.76
Convert currency
Seller Image
Quality Is Personal: A Foundation for Total Quality Management (Paperback or Softback)
Published by
Free Press 6/28/1993
(1993)
ISBN 10: 0029266254
ISBN 13: 9780029266250
New
Paperback or Softback
Quantity: 5
Seller:
Rating
Book Description Paperback or Softback. Condition: New. Quality Is Personal: A Foundation for Total Quality Management 0.6. Book. Seller Inventory # BBS-9780029266250
Buy New
£ 21
Convert currency
Stock Image
Quality Is Personal A Foundation For Total Quality Management
Print on Demand
Seller:
Rating
Book Description PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L0-9780029266250
Buy New
£ 21.41
Convert currency
Stock Image
Quality Is Personal: A Foundation For Total Quality Management
Published by
Free Press
(1993)
ISBN 10: 0029266254
ISBN 13: 9780029266250
New
Softcover
Quantity: > 20
Seller:
Rating
Book Description Condition: New. Seller Inventory # ABLIING23Feb2215580001023
Buy New
£ 19.13
Convert currency
Stock Image
Quality Is Personal: A Foundation For Total Quality Management
Seller:
Rating
Book Description Paperback. Condition: new. Buy for Great customer experience. Seller Inventory # GoldenDragon0029266254
Buy New
£ 20.31
Convert currency